4 Latest Key Considerations Involved in Chatbot Development for 2018

A chatbot is an artificial intelligence or a computer program that conducts a conversation through textual or auditory methods. This kind of program is frequently designed to persuasively pretend how a person would behave like a conversational partner, thus passing the Turing test. They are normally utilized in dialog systems for different practical objectives like information acquisition or customer service.

According to statistics:

•    45% of users worldwide prefer chatbots for customer service.

•    By 2020, 80% of the businesses polled in the Netherlands, South Africa, France, and the UK are planning to implement chatbots.

Present circumstances show that it is mandatory for you to invest in technology with a vision and with a purpose. It encompasses augmenting your website or app with a chatbot tool or creating a separate chatbot to serve your customers. In addition to this, it is designed to bring automation to your business to some extent.

Therefore, keeping this scenario in mind, we are presenting you the four key considerations involved in chatbot development.

1. Detect The Prospects for an AI-Based Chatbot

The challenges faced by the businesses are classified into two groups:

•    Work Complexity: This type of difficulty is faced when there is too much to load workload on the employees, which are monotonous. 

•    Data Complexity: This type of situation arises when there is difficulty in gathering or managing data. 

What are the main business difficulties that you would want to solve? What are the tasks or processes where you want chatbots to assist you?

It is well comprehended that solving the difficulties of these categories can help to enhance the efficiency and effectiveness of your business functions. The discernment will also assist you to enhance your processes with an improved strategy.

2. Understanding the Objectives of Creating a Chatbot

A chatbot that you create needs to react to the user’s request and attempt to simplify his or her work. For example, if the chatbot is for eCommerce or retail website, it is required to be planned with a vision to assist customers to see your commodities, delivery and payment techniques, knowledge regarding the repayment and delivery policies and mechanism, and much more. Facilitating your customers with thorough info can make them feel very comfortable. In addition, you can also wish them to take the action you need.

3. Plan a Chatbot Conversation

Engagement is the main purpose of designing any chatbot. Therefore, the conversation must be well designed established on the comprehension of the first two steps mentioned above. There are two types of conversations: structured and unstructured. 

Structured is something that is extremely precise. For instance, a chatbot has to meet the users and see them off with a closing statement.  It is required to route users to the information or product the people might be interested in. On the other hand, the unstructured chat conversation is unplanned, and this is the time where the role of AI comes. The artificial intelligence comprehends the context and replies to the user suitably.

4. Creating a Chatbot Using Quick Non-Coding Structure

There are different frameworks such as; Chattypeople, BotEngine, and Chatfuel. They provide resources grounded in the concept of WYSIWYG. It stands for, "What You See Is What You Get." The structure is loaded with a few preconfigured features and functions that users can drag-and-drop to produce a chatbot in very less time. These types of structures are extensively attaining popularity because of their effortlessness. On the contrary, it would be challenging to produce a data-intensive chatbot that performs in tandem with different apps to fulfill the purpose.