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Add Intelligence to IT to Make it Work Harder and Smarter

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Add Intelligence to IT to Make it Work Harder and Smarter

Intelligence and automation are necessary for Agile teams to be able to keep pace with apps that perform the way consumers demand.

· Agile Zone ·
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A visionary keynote was provided by Ayman Sayed, President and Chief Product Officer at CA Technologies during CA World '17. He urged organizations to focus on solving business problems versus the latest technology. Here's a link to his speech.

Observations from Sayed include:

Artifical intelligence (AI) has been used for decades but its role is changing. The waves of technological change are getting larger and more frequent and organizations need to be prepared to use AI to keep up with the change.

This acceleration of business adds to its complexity. It's very difficult for enterprise organizations to evolve due to technical debt and inculcated cultures. As such, organizations need to use technology to be smarter without human intervention.

As companies become software companies, they need to keep in mind that ease of use is critical for all software developed. If it’s not easy it’s not smart.

Understand situations and assess business problem to be solved to make informed decisions in real-time.

All platforms and solutions must be able to integrate with solutions from other providers to deliver business solutions.

Every software solution needs four qualities: 1) agility, 2) intelligence automation, 3) insights, and, 4) security. Agility is the ability to dynamically respond to change, pivot and iterate quickly, putting customers at the heart of everything you do. Intelligence automation includes business processes, repeatable and precise business insights. Insights into how customers are using your product so you are able to constantly iterate and improve CX. Security is proactively monitoring and mitigating risk, stopping theft before it happens, and moving from reactive to proactive security.

According to Sayed, those who apply modern software factory principles have 70% greater productivity, and 50% greater profits than those that do not. They are the "masters of the modern software factory."

Sayed provided five uses cases:

  1. Aetna community care is using CA Agile Central to evolve its culture and promote collaboration, building a truly agile business. They are thinking outside box and taking small risks. They are implementing a cultural transformation with cross-functional team alignment which promotes collaboration across three areas of business: operations, compliance, and IT. According to Brian Thompson, Executive Director at Aetna, they have created an agile, nimble, and entrepreneurial spirit in the organization.

  2. AMC Theaters has 390 theaters across the U.S. Concession stands generate the greatest revenue for the organization. AMC is using Automic to process more than 500,000 transactions every day. They now know what snacks sell best for a particular movie and they are able to send mobile promotions in alignment with the movie based on knowledge they have acquired. AMC needs automation to manage with a small IT team and they realize the criticality of on-time data. When the first Avengers movie came out, AMC used real-time sales data to learn that demand justified adding the movie to more cinemas.

  3. BHI is Israel’s leading bank. The bank needed to reduce performance delays and outages while gaining mainframe operational intelligence including continuous insights on bottlenecks and outages. According to Scott Brod, AVP IT Infrastructure at BHI,  they took an approach to proactively solve problems, stripped down their data center, and had a single pane of glass providing insights on operations so they can direct problems to the right talent and expertise. The application team, storage team, and infrastructure team use AI/ML to identify where the problem is occurring in real-time to reduce finger pointing and mean-time-to-resolution (MTTR).

  4. McKesson is moving from DevOps to DevSecOps using Veracode to defend themselves against cyber criminals trying to access valuable personal health information (PHI). McKesson is protecting patient data and reducing risk and cost with no impact on their release and launch schedule.

  5. 21st Century Fox – Fox News is creating and disseminating digital content and dissemination using Agile Central, BlazeMeter, Veracode, and Runscope. Mobile is the dominant way people want to consume news. Social media platforms are a source of headlines. Video is a major component of the news landscape. Fox must provide a TV-like experience across all digital platforms. They took a fresh look at development and deployment workflows integrating vulnerability testing and security earlier in the SDLC and reinventing all mobile platforms in 18 months. They measure success – speed and efficiency, audience growth, time on site –  on the mobile app because it has the highest consumption (100 pages per month) of any platform.

Businesses are losing over $700 billion every year due to outages. Sayed advised companies to trust the process, present the technology they have in place, specify what you’re trying to accomplish, and be open to opportunities to automate your processes.

Sayed's predictions for 2018:

  1. Current predictions for cloud spend will be proven to be grossly underestimated. Gartner estimates that public cloud growth will be 18 percent and Wikibon is estimating that enterprise cloud spend will grow at a CAGR of 16 percent over the next 10 years. In reality, we will see much larger growth as the established enterprise moves to a more agile infrastructure to support a nimble, software and services business model.

  2. Private ledger technologies will find their value in the enterprise. From supply chains to sourcing and transactional integrity, companies of all sizes will take the same technology that supports public financial transactions and find value in using them for internal tracking and audit.

  3. Security will remain top of mind for customers, but the software development lifecycle will now need to integrate security from start to finish in a seamless way. The need for speed and velocity with quality in development has created a “shift-left” movement that integrates security at development, which needs to be easy and accessible for developers as they write code. It also needs to morph and leverage the immense amounts of data generated by a business to protect data and mitigate risks. DevSecOps will become mainstream and security technologies designed for developers will dominate the security market.

agile ,agile enterprise ,agile teams ,agile environment

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