Over a million developers have joined DZone.
{{announcement.body}}
{{announcement.title}}

Afraid of Reopened Issues?

DZone's Guide to

Afraid of Reopened Issues?

· DevOps Zone
Free Resource

Learn more about how CareerBuilder was able to resolve customer issues 5x faster by using Scalyr, the fastest log management tool on the market. 

Introduction

Reopened issues and developer feelings don’t mix well, a recurrent phenomenon I’ve seen on all projects I’ve worked on. Some might feel they’ve worked “in vain”, being reluctant to restart it all over again.

Reopened issues are bound to happen

There is a thin line between taking ownership of your current project and remaining professionally detached at all times. The only thing that matters is the value the customer gets for any given issue, even if it takes more steps than you previously anticipated. In software development the change is the only thing that never changes, that’s why you’ll always have to deal with reopened issues. Reopening an issue is not necessarily a bad thing, as you’ll soon find out.

What you can learn from reopened issues?

  1. The QA is doing it’s jobThere’s a good reason why we employ a “Testing” column on our Sprint boards. A task must obey the rules depicted by the “Definition of Done” policy, otherwise it might not deliver the promised business value. The sooner you test it, the least expensive the fix gets.
  2. The clients are not sure what they wantSome clients have difficulties visualizing a flow until they are actually interacting with it. From a management point of view, this is a waste of resources and it should be addressed accordingly. If it happens frequently then a “cheap mock-up” might be worth considering.
  3. A chance to challenge your design From a technical perspective the design is challenged to adapt with minimum effort. If you always have to rewrite everything to accommodate any unforeseen change, then you should definitely question your current architecture.
  4. A test for the peer review processIf a task is reopened without a change of specification, it means the current technical solution is not properly functioning. The peer review process is aimed to prevent such situations, so you should check both the original problem and the review process.
  5. Recurrent reopened issues may indicate a brittle component designA bad design always surfaces in the form of reopened issues. If you happen to work twice as hard to accomplish a given task, you might reconsider your design or coding practices.

If you enjoy reading this article, you might want to subscribe to my newsletter and get a discount for my book as well.

Vlad Mihalcea's Newsletter

If you enjoyed this article, I bet you are going to love my book as well.






Conclusion

Reopening issues is just feed-back, and the sooner you receive it the better you can address it. Reopening issues is just a step in a task life-cycle. When you’ve finished developing a task, it doesn’t mean you’re done with it. This is the proper mindset for doing Agile software development. A task is done only when the customer accepts it’s business value. If you see the big picture you’ll be less frustrated by reworking a given functionality.

If you have enjoyed reading my article and you’re looking forward to getting instant email notifications of my latest posts, you just need to follow my blog.

Find out more about how Scalyr built a proprietary database that does not use text indexing for their log management tool, allowing customers to search 1TB of data in under a second. 

Topics:
java ,opinion ,devops ,industry

Published at DZone with permission of Vlad Mihalcea. See the original article here.

Opinions expressed by DZone contributors are their own.

{{ parent.title || parent.header.title}}

{{ parent.tldr }}

{{ parent.urlSource.name }}