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Applications of Artificial Intelligence in Logistics

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Applications of Artificial Intelligence in Logistics

In this article, explore applications of AI in logistics.

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Artificial intelligence (AI) has become the talk of the town. Initially, the use of AI was restricted to sci-fi movies or something that you could not imagine as a part of the day-to-day life.

However, today, AI is a huge part of our daily lives and is helping businesses flourish and organize themselves better while also offering better customer experience. Similarly, in the field of logistics, artificial intelligence is making a huge difference and can be a great asset if implemented well in a company.

Before plunging into the applications of artificial intelligence, let's understand what it is!

What Is Artificial Intelligence?

When a set of algorithms helps you get your work done, it can be known as artificial intelligence. However, to understand it in a more profound way, we can say that when a machine or a set of devices can make intelligent decisions similar to what a human would make based on a set of data or information available to them, it can be called artificial intelligence.

The algorithm of artificial intelligence works in a way that machines can make their own decisions and can learn on their own as more and more data is fed to them. Therefore, when machines learn on their own with the help of the given data, it is known as machine learning.

Now, with the help of machine learning and artificial intelligence, many eCommerce companies can benefit a lot. These technologies can aid warehouses and logistics by automating the entire process of the sorting and packaging of products. Robots can be put in place and programmed to sort as well as pack the required products based on the delivery requirements and other specifications.

In this way and several others, the field of logistics can benefit immensely with artificial intelligence. There are several applications of AI in logistics that can help businesses increase their profits and be more organized. In the next section, we check out some of the applications of AI in logistics and how it can be a game-changer for your business!

Applications of AI in Logistics

There are several applications of AI in logistics that can help your business flourish by making it more efficient. It helps through Automation and Augmentation. The best thing about AI is that it works autonomously without any form of human intervention. Some companies already use robots in their manufacturing plants or warehouses to do the work of humans. Another aspect is that of augmentation, where AI helps in carrying out the day-to-day tasks at commercial or personal levels.

This kind of aid from artificial intelligence is used in the form of data analysis, virtual assistant, offering solutions with regards to logistics software, and much more. In this way, the scope for human errors is reduced to the minimum.

The following are some of the applications of AI in Logistics!

  • Use of Chatbots for Enhancing Customer Experience

    The enhancement of customer experience is perhaps one of the biggest advantages of artificial intelligence. Through the use of chatbots, it can become fairly easy to rise to the expectations of the customers and cater to their queries, complaints, concerns, and more almost instantly.

    This also goes a long way to reducing turnaround time, which automatically makes customers feel valued and special. A lot of famous companies and global giants have already embraced this aspect of AI, including Facebook. Through Augmentation and Automation, chatbots can access intelligent and robust data sets to carry out a number of functions.

    From speaking to suppliers to place purchasing requests, they can make a number of tasks happen with relative ease and without the need for human intervention. Moreover, when you have happy clients, client retention automatically increases, leading to increased profitability and revenues for your company.

  • Automation of Logistics Vehicles

    It would not be an exaggeration to say that intelligence in shipping and logistics has become quite popular, thanks to the plethora of advantages it offers to business owners across the world.

    Most accurate and faster shipping automatically reduces undue costs, labor expenses and also makes the entire operation much more environmentally friendly. It also goes a long way to widen the gap between competitors.

    The impact of the optimization of logistics would be astronomical and quite dramatic if autonomous vehicles could be developed to their full potential. This is because when it comes to shipping, driverless trucks would naturally take less time to make deliveries than human drivers as the breaks would be reduced, and there would be no driving restrictions as is imposed on humans.

    In other words, the sheer volume of output would increase significantly, thanks to this technology.

  • Predictive Analytics and Machine Learning for Managing the Supplies

    Predictive analysis has become huge in not just the logistics industry but a lot of fields today, and for an excellent reason. It helps suppliers make intelligent decisions and optimize the entire process of supply chain management by predicting the possible outcomes, behaviors, and challenges.

    With the help of intelligent algorithms and machine learning, this passive gathering of data could potentially be made quite active. It cannot be disputed that SRM actions like audits, credit scoring, and supplier assessments are crucial to offering more information and data to suppliers to make important decisions.

    Predictive analysis and machine learning offer the edge needed by business owners to thrive in their daily operations and work like a well-oiled machine.

  • Warehouse Management Through Machine Learning

    The proper management of the warehouse based on inventories can be a gamechanger in your business. Both understocking, as well as overstocking, can be a challenge and can turn out to be a disaster for your business if you are a retailer whose business is based on the consumers.

    Hence, if you have a machine learning program that can use its predictive power with the help of the available data and the combination of algorithms, you can manage your inventories in the best possible way. With machine learning, you can forecast the demand suitably, and it can shape your warehouse management processes immensely.

Final Words

To sum up, automation can be a game-changer in your logistics business, and you can benefit a lot in terms of efficiency and cost reduction.

Topics:
ai, ai in logistics, applications of ai, artificial intelligence, chatbots, machine learning

Published at DZone with permission of Prashant Golani . See the original article here.

Opinions expressed by DZone contributors are their own.

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