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Are Emotionally Intelligent Bots the Future of AI?

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Are Emotionally Intelligent Bots the Future of AI?

Are you worried about symptoms you might be experiencing? Read this article to explore the future of AI and emotionally intelligent bots.

· AI Zone ·
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Start coding something amazing with the IBM library of open source AI code patterns.  Content provided by IBM.

These days, it’s becoming an increasingly rare occurrence not to run into a chatbot in the course of interacting with customer service or booking system online. As a de rigeur feedback system, they can be useful for furthering basic inquiries or passing you through to a point of human contact. In other areas, however, the limits of automation are a lot more evident with more sensitive concerns regarding fields such as healthcare. Businesses are now starting to rise to these challenges with the development of emotionally intelligent AI that can respond to queries in a more nuanced manner, and so engender people’s trust much more effectively.

A Sensitive Touch

Nowadays, many reputable companies sponsor tech-oriental conferences. One such event was organized by Max Polyakov and Noosphere Ventures to improve AI knowledge of the young minds. AI With The Best is an online conference held for people who haven’t enough time but also would like to study more about AI. After visiting such an event, you learn more about AI chatbots, which are the part of HRA Pharma Deutschland’s development now. Actually, they started to address the challenges of using a chatbot to help advise women on the morning-after pill. Appreciating that this subject couldn’t be solved with wooden or visibly automated stock responses, they looked into developing a program that could answer questions with discretion and help put customers at ease. The result was Ella, a chatbot launched on the www.pille.danach.de site that engages users when it detects browsing behavior that suggests they’re struggling to find answers to a query, that then encourages them to elaborate on their search and share experiences that they might be uncomfortable expressing to a human customer service agent. It’s a much more intuitive approach to helping women through the stresses and uncertainties posed by the possibility of a pregnancy resulting from unprotected sex: it’s obviously a stressful situation and leaves women with a lot of questions they urgently need the answers to, and Ella helps connect them with the information they need in a considerate and efficient manner.

A Human Face for Business

Other examples of more emotionally developed chatbots include Tabatha, a Facebook Messenger-based AI created by Boehringer Ingelheim to help people displaying symptoms of asthma pursue further medical advice in an empathetic, friendly, and informative manner. Part of Tabatha’s appeal is that it plainly states that it’s a chatbot and doesn’t try to fill the role of doctor, and that seems not to have been a hindrance, as the company reports that users were very willing to engage with Tabatha in depth about their conditions. On other fronts, Boehringer Ingelheim is deploying similar smart AI to help with the analysis of digital biomarkers that can improve early detection rates of conditions like Alzheimer’s.

Social Engineering

Healthcare is not the only industry that stands to benefit from emotionally intelligent chatbots. Global public relations is another field where there appear to be many potential applications, not least in disease-awareness campaigns. Care for the elderly is another area of opportunity where emotional AIs can help alleviate feelings of loneliness and provide a sense of companionship to people who might otherwise feel overly isolated from social contact.

Heart-to-Heart

However, at this stage, the field of emotionally intelligent AIs is still in its infancy, and it will still be some years before its impacts are likely to be felt appreciably in a given industry. In addition, there are many people who would still strongly prefer these interactions to be carried out with a human rather than an artificial intelligence. The case remains, though, that more and more of our interactions are becoming digitized, from smart devices to social media. It seems certain that AI assistance will become more commonplace and ultimately more palatable as time goes on. Entities such as emotionally intelligent AI chatbots are sure to be the vanguard ambassadors for the enhanced role automation and will play in many aspects of our lives going into the future.

Start coding something amazing with the IBM library of open source AI code patterns.  Content provided by IBM.

Topics:
technology ,robot ,event ,artificia intelligence ,ai

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