Better Knowledge Retention through Gaming

Knowledge retention can be enhanced by incorporating fun, friendly competition, and game-based training.

Challenge

A large telecommunications group based in Israel was experiencing difficulty when bringing in new customer service reps, as the training they received was not resulting in long-term retention of knowledge. Costs of training were high, and customer service levels were lower than desired. The company sought a solution for improving knowledge retention with service reps, as the existing Employee training program resulted in low knowledge retention during and after new service rep training.

The Solution

The company chose to implement a rewards based knowledge building gaming platform developed by Wheeldo.com In this gamified learning platform, as the trainees completed the course, they wrote about the material they were learning and uploaded it to the game. The game was set up within minutes. Each successfully uploaded piece of knowledge earned the new employees points, which motivated them to continue and improved their ability to remember the material. In total, employees submitted more than 140 new questions, which could then be used for future training as well.

The Game Platform

In this case, the designers selected the game template “Mountaineer.” This fun and exciting game creates friendly competition among employees, who compete by posting questions to each other regarding a topic chosen by the game creator. Giving employees control over the questions asked is a highly effective method for improving comprehension and retention. The platform also encourages collaboration through peer learning. Mountaineer is a classic game design with interactive elements that increase employee motivation and encourage participation. Get Started Now visit:www.wheeldo.com