Big Data Interaction For Sales and Service Teams, Mobile Users and the Rest of Us
However, enterprise applications have not maintained pace. Not only are they poorly suited for mobile, a topic in one of my previous posts, but today’s enterprise applications are woefully inadequate at integrating all that data into business users’ everyday workflow so they can react ahead of time.
The solution is not more middleware or enterprise application integration, as some of the big stack vendors such as IBM, Oracle and SAP have suggested. Instead, the solution is to divide and conquer, so to speak.
First, keep IT focused strictly on the data, keeping it clean, keeping it secure, making it available from every source (including Big Data sources), providing metadata views, etc. Second, permit business users to create their own processes by using their own wizards that leverage this newfound intelligence over the data.
In this new enterprise architecture, data services, created by IT, become the foundation for how we do our work at our desk or on the road. Each product group, geography and functional area would then create their own “customer centric” methods of interacting with the data and not be held hostage to antiquated applications that need to be rewritten or optimized.