Over a million developers have joined DZone.
{{announcement.body}}
{{announcement.title}}

Can you quantify trust?

DZone's Guide to

Can you quantify trust?

· Agile Zone ·
Free Resource

Discover how you can take agile development to the next level with low-code.

In a previous article, commenter Robert Kist asked:

How are you going to judge if people trust you – what would your indicators be, if you decide to treat it as a metric?

This is tricky. I don’t think there’s a good answer. Bad managers, who are by definition less trusted, can easily rationalize away any attempt at quantification. One quantifiable measure would be employee turnover. However turnover tends to be ignored in the aggregate, since the sample size is necessarily small. Individual departures are blamed on “incompatibility” or “burnout,” when it is without exception due to mismanagement.

Another potentially useful metric is the employee survey. This is an unequivocal disaster, because there are just endless ways to explain away poor ratings. I’ve heard bad ratings blamed on bad weather!

What about the venerable “360 review”, where your direct reports and peers give feedback? This would require some sort of survey, and we know how that goes.

In the end, bad managers will be able to rationalize away poor trust metrics. Unfortunately they are also universally unable to qualitatively identify a lack of trust. Good managers, on the other hand, intuitively know whether trust is getting better or worse. They should make sure there are many avenues of feedback to inform this intuition, but I’m not sure any are worth quantifying, if they are quantifiable in the first place.

Someone please tell me when I start to become a bad manager, please.

Download this eBook to learn how to prepare your business for agile adoption, how to ensure the proper business-IT collaboration that is critical for agile development, and how to choose the right stakeholders to increase productivity and enable accelerated time-to-value.

Topics:

Published at DZone with permission of

Opinions expressed by DZone contributors are their own.

{{ parent.title || parent.header.title}}

{{ parent.tldr }}

{{ parent.urlSource.name }}