1. Your attitude towards failure (and your organization's attitude) does matter.
A group of researchers led by Joel Albert Kahn set out to discover what the effect of failure norms - or attitudes towards failure would have on closing gaps in performance. Is failure enough incentive for an organization to find ways to improve or does their attitude towards that failure matter?
In an exploratory study they surveyed teams within an automotive manufacturer to look for teams that had both strong and weak "failure acceptance norms". A team with weak failure acceptance norms would be characterized by defensive attitudes when failure occurs. A team with strong failure acceptance norms would be characterized by team members that have an acceptance of failure as normal.
Using survey data they identified the teams with the strongest and weakest failure acceptance norms and then observed those teams over a two year period. What they found is that attitude mattered - the teams with the strongest failure acceptance norms were the teams that closed performance gaps the most effectively.
To those familiar with Carol Dweck's book "Mindset: The new Psychology of Success" or who have seen Linda Rising talk about her research, this should come as no surprise. According to this research, people generally find that they have one of two attitudes.
The first group of people believe that each person is either smart, or not smart - they have a fixed mindset. In this group failure is a strong indicator that you are not smart - they become defensive when failure occurs and gravitate towards easier tasks that allow them to be successful. This group has weak failure acceptance norms.
The second group of people believe that if you work hard you can improve and overcome problems - they have an agile mindset. In this group failure isn't an indicator of intelligence but rather a challenge to try again and work a little harder. This group has strong failure acceptance norms.
Interesting - Carol's research on individuals matches that of Kahn's research on organizations and teams.
One further note about Carol's research. She found that it was relatively simple to move people from the first group to the second. Our words can be powerful. When failure occurs, celebrate it as a learning opportunity!
To end this series I have a suggestion: The next time your team fails, promote an agile mindset and buy them a cake to celebrate:
- Linda's presentation on this topic
- Linda's keynote from Much Ado About Agile
- Carol's website: http://mindsetonline.com/
- A short video of Carol describing the effects of praise on children