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Chatbots: Old Science With New Applications

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Chatbots: Old Science With New Applications

Natural language processing is taking the world of chatbots by storm with its ability to create bots that can have meaningful and human-like converations.

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Every time a query is placed on Google or any other search engine, it's answered by it in the best possible manner. The algorithm of the search engine filters out the most relevant information it has in its repository and presents it to the user. It not only matches the relevancy of the text but also its intent (based on human psychology) to whatever pages it has. So, how is it possible for a machine to learn human intention?

Here comes the game changer: natural language processing (NLP), which is a union of computer science, artificial intelligence, and computational linguistics. Leveraging NLP, a search engine does latent semantic indexing taking into account co-occurring terms and synonyms and comes out with its results. Chatbot development is based on this same science.

What Are the New Applications of Chatbot Development?

Businesses with a bid to maintain an edge on competition have to always push their limit of innovation to keep their people productive, customers delighted, and operations profitable.

In this endless endeavor, the AI chatbot is a key milestone. Transforming digital UX, chatbots are enabling businesses to serve their prospects/customers better, reduce their operational cost, and move towards creating a profitable yet sustainable business model. Let's see how some of the world's best talking bots, as chatbots are commonly called, are helping businesses in their pursuit across different sectors.

1. Lark: Chatbot App in Healthcare to Fight Chronic Diseases

According to Lark, 84% of all U.S. healthcare budget is spent on managing and preventing chronic diseases.

This AI chatbot, available for individuals, employers, and health insurance providers, is a crusader against chronic diseases, including hypertension and diabetes.

Users can seek preventive and curative solutions, meet their fitness goals, and lead a healthy life by getting a cure. What are the key capabilities or features of Lark?

It serves as a personal health instructor. Anyone can get in touch with its healthcare and behavior faculty for health issues highlighted here.

Reckoning health symptoms and understanding the causes of a health issue is a daunting task, even for experienced medical professionals. So, isn't it surprising to see a machine performing the same?

Kudos to its developers, who have meticulously harnessed the power of NLP to understand users. While working hand-in-hand with health IT experts and health professionals, they have crafted tailored counseling sessions focused on analyzing the health issue of the users and providing them with the right remedy they are looking for.

2. Penny: Chatbot Application to Manage Personal Finances

With AI chatbots entering into personal finance management, you won't mind retiring your calculator and Excel sheets. Link this AI chatbot with your credit or debit card and bid farewell to financial hassles like managing incomes and expenses. With Penny, you don't need to look into your bank or credit card statement over and over. It also alerts users of the upcoming due payment dates so you can manage your finances more smartly.

This chatbot is not only a record keeper but also a financial advisor. So you don't need to share your personal information with any CA (chartered accountant) or finance consultant. You can seek answers to your queries and get prudent and accurate suggestions regarding how to achieve your short- and long-term financial goals.

This AI chatbot chats with you about your finances and keeps a tab on your past credits and debits associated with different accounts. Apart from NLP, what's attractive about the app is its ability to perform quick and accurate computations on data to come up with meaningful stats depicting the financial health of a user. The stats are also translated into texts to provide an overview of current incomes and expenses and recommendations on how to improve finances. Over time, the AI chatbot becomes smarter as it collects more and more data.

3. Hello Hipmunk: Chatbot App in Hospitality to Help Travellers

Hipmunk, an online hotel and flight booking firm, created this AI chatbot to help travelers explore travel information and book flights, hotels, and car rentals and buy vacation packages in a quick and easy way. Travellers can do these things just while chatting or sending an email.

Chatbot developers behind this intelligent piece of software have done an appreciable job by enabling the business to connect with its global customer base who are looking for flights, hotels, cars, etc. impatiently. The chatbot not only helps to improve customer-response time and customer acquisition but also helps contain rising operational costs.

Equipped with artificial intelligence, the chatbot is smart enough to read any discussion about travel plans on the user's device. It preferably focuses on emails and calendars where most of such discussions takes place.

4. Aisa Holmes: Real Estate Chatbot App to Engage Buyers

Aisa can answer market and property questions to engage and qualify your leads. The AI chatbot can respond to queries about MLS data, property search, and market stats and help real estate agents with active lead follow-up. It could be the perfect companion to help realtors drive user engagement and acquisition.

What makes this chatbot unique is its ability to engage with MLS and map APIs and retrieve data matching the user's queries on a real-time basis. The lead management platform that it offers also deserves attention. A well-managed program helps optimize customer acquisition, check dropouts, and deliver a better customer experience.

5. Adidas Originals: Customer Service Chatbot App

This is a Facebook Messenger-based chatbot that helps a brand reduce the customer waiting period when they have a query. By improving customer response rate, it's helping the business to have a sound brand reputation, which, in turn, helps drive brand loyalty.

Delivering a flawless customer service and retaining customers are challenging tasks and when it's in the context of a brand as reputed as Adidas, you can understand the height of challenge.

Chatbot developers behind the scene deserve a big applause. They have utilized the Messenger platform of Facebook to create engaging, agile, and secure chatbots.

TrueSight is an AIOps platform, powered by machine learning and analytics, that elevates IT operations to address multi-cloud complexity and the speed of digital transformation.

Topics:
ai ,nlp ,deep learning ,chatbots ,bot development ,algorithm

Published at DZone with permission of Saroj Kumar, DZone MVB. See the original article here.

Opinions expressed by DZone contributors are their own.

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