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I read a 482-word treatise that amounted to these four words "sales and
A more useful summary is "Sales and Delivery
have different views of the order".
It started out
calling the standard sales-delivery differences a "Conflict" requiring
"Resolution". The description was so hopelessly enmeshed in the
conflict that it code-named sales and delivery as "Flintstones" and
"Rubbles" as if they might see their names in the email and object. [Or
-- what's more likely the case -- the author refused to see the forest
for the drama among the trees.]
and delivery are in perpetual conflict and there is no "resolution"
possible. I assume this "resolution" comes from living in a fantasy
world where order-to-fulfillment and fulfillment-to-invoice processes
somehow are able to agree at each step and the invoice always matches
the order in every particular.
If this were actually
true, either sales or delivery would be redundant and could be
eliminated from the organization.
I'm guessing that someone
fantasized about an order-to-invoice process and wrote software that
didn't reflect any of the actual issues that occur when trying to
deliver services. Now, of course, reality doesn't match the fantasy
software and someone wants a "solution".
of finding that solution appears to be an effort to document (482
words!) this "drama" and "conflict" between sales and delivery.
what I observed.
- Take a standard process of perfectly
typical complexity and fantasize about it, writing completely useless
- Document the process as though it's a titanic
struggle between two evil empires of vast and malicious sociopaths with
innocent little IT stuck in the middle as these worlds collide. Assign
code-name to sales and delivery to make the conflict seem larger and
more important than it is.
- Start layering in yet more
complexity regarding "conflict resolution algorithm" and other buzzwords
that aren't part of the problem.
- Start researching these
That makes a standard business
process into something so complex that one could spend years doing
nothing useful. A make-work project of epic proportions.
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