Over a million developers have joined DZone.

Creating Complexity Where None Existed

· Agile Zone

Learn more about how DevOps teams must adopt a more agile development process, working in parallel instead of waiting on other teams to finish their components or for resources to become available, brought to you in partnership with CA Technologies.

I read a 482-word treatise that amounted to these four words "sales and delivery disagree".
A more useful summary is "Sales and Delivery have different views of the order".

It started out calling the standard sales-delivery differences a "Conflict" requiring "Resolution". The description was so hopelessly enmeshed in the conflict that it code-named sales and delivery as "Flintstones" and "Rubbles" as if they might see their names in the email and object. [Or -- what's more likely the case -- the author refused to see the forest for the drama among the trees.]


Sales and delivery are in perpetual conflict and there is no "resolution" possible. I assume this "resolution" comes from living in a fantasy world where order-to-fulfillment and fulfillment-to-invoice processes somehow are able to agree at each step and the invoice always matches the order in every particular.

If this were actually true, either sales or delivery would be redundant and could be eliminated from the organization.

Fantastic Software

I'm guessing that someone fantasized about an order-to-invoice process and wrote software that didn't reflect any of the actual issues that occur when trying to deliver services. Now, of course, reality doesn't match the fantasy software and someone wants a "solution".

Part of finding that solution appears to be an effort to document (482 words!) this "drama" and "conflict" between sales and delivery.

Here's what I observed.

  1. Take a standard process of perfectly typical complexity and fantasize about it, writing completely useless software.
  2. Document the process as though it's a titanic struggle between two evil empires of vast and malicious sociopaths with innocent little IT stuck in the middle as these worlds collide. Assign code-name to sales and delivery to make the conflict seem larger and more important than it is.
  3. Start layering in yet more complexity regarding "conflict resolution algorithm" and other buzzwords that aren't part of the problem.
  4. Start researching these peripheral issues.

That makes a standard business process into something so complex that one could spend years doing nothing useful. A make-work project of epic proportions.

Discover the warning signs of DevOps Dysfunction and learn how to get back on the right track, brought to you in partnership with CA Technologies.


The best of DZone straight to your inbox.

Please provide a valid email address.

Thanks for subscribing!

Awesome! Check your inbox to verify your email so you can start receiving the latest in tech news and resources.

{{ parent.title || parent.header.title}}

{{ parent.tldr }}

{{ parent.urlSource.name }}