Develop Your Company's Culture of Communication to Support Your Automated Workflow

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Develop Your Company's Culture of Communication to Support Your Automated Workflow

Learn how you can change your company's culture to promote communication and enable the automated processes of DevOps.

· DevOps Zone ·
Free Resource

Like floating down a river, navigating an IT project can be challenging. A smooth workflow isn't flawless, but it does continually move downstream, around and through obstacles.

Having the right tools enhances workflow efficiency. Yet the one thing that will save a project from veering off course is communication.

An Automated Workflow Is Not Enough

Let's face it – business clients sometimes make difficult IT project requests and have unrealistic project delivery expectations.

If team members fail to communicate with one another, project delays may occur. Perhaps worst of all, poor team member communication may lead to brand reputation damage and revenue losses for the business.

Without communication throughout a project, not even an automated system can identify every point of weakness, either.

Even a single missed communication can cause an IT project to veer off course. On the other hand, with a high-level communication strategy in place, a team can work through challenges and fulfill a client's request.

Tight Communication Is Crucial

How can teams resolve problems quickly? Tight communication, of course.

For instance, imagine your team has been working on a custom CRM for a client. You've got five people working on the project, and each person has his or her own responsibilities.

During the project, each team member performs his or her assigned duties. The project looks good on paper, but when it is presented to the client, there are numerous bugs that cannot be fixed.

Now, let's think about how the aforementioned project may be different if team members maintain constant communication with one another from start to finish.

In this scenario, team members can work together to track the project's results day after day. They can communicate with one another, ask questions, brainstorm ideas and provide project status updates. These team members can address project issues before they escalate, too.

The bottom line: a team guided by high-level communication is better equipped than others to work through challenges. As such, team members can stay in constant contact with one another throughout a project and ensure it meets or exceeds a client's expectations. 

Key Traits of a Successful Team

Teams are made of human beings who sometimes have misunderstandings. Meanwhile, communication breakdowns that are not quickly resolved can ruin a project and divide a team.

Relationships are relationships. You will see the same dynamics in a family as you will in a team during the development of a project. There will be disagreements, questions and hurt feelings. The key is for a team to develop trust and stay focused on the end result, even if it means leaving ideas on the table.

Successful teams aren't made of people who complete their assigned tasks and call it a day. They're like an army looking out for each other, always on alert to resolve breakdowns before they become bigger problems.

Additionally, successful teams share responsibilities and trust each other immensely. They also include team players who won't attempt to run the show alone.

The same communication skills that help families and people in relationships can help a team collaborate more efficiently. These skills include active listening, compromise, compassion, telling the truth and not taking anything personally.

Listening actively means you want to hear the information someone is sharing. Knowing what your team members are thinking is what makes collaboration possible.

"The DevOps culture is all about constant learning and improvement. It focuses on eliminating barriers between developer and ITOps teams and ensuring an organization can identify and address potential IT problems faster than ever before," as mentioned by AlertOps in their Definitive Guide to DevOps. "Transformational leaders usually spearhead DevOps teams by driving cultural change first."

Poor Communication Can Destroy an IT Project

It doesn't matter what platforms and systems your team uses to create software – poor communication can destroy any project.

Collaboration is impossible with people who won't move forward after a mistake. At the same time, a culture of blame punishes a client by delaying a project or providing incomplete deliverables.

Comparatively, a culture of communication is the foundation of a successful DevOps team. Cultural change is necessary to build a team of strong communicators.

automation, communication, devops

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