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Devops: It is Not About ITIL, It is About Proficiency

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Devops: It is Not About ITIL, It is About Proficiency

· DevOps Zone
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In response to accelerated release cycles, a new set of testing capabilities is now required to deliver quality at speed. This is why there is a shake-up in the testing tools landscape—and a new leader has emerged in the just released Gartner Magic Quadrant for Software Test Automation.

As you would expect, the Information Technology Infrastructure Library (ITIL) topic was brought up in the devops day held in 2010 in a LinkedIn facility in Mountain View, CA. We, of course, had the expected spectrum of opinions about ITIL in the context of devops – from “ITIL will never work for a true continuous development shop” to “well, you can make ITIL work under such circumstances.” Needless to say, a noticeable level of passion accompanied these two statements…

IMHO the heart of the issue is not ITIL per se but system management proficiency. If your system management proficiency is high, you are likely to be able to effectively respond to 10, 20 or 50 deploys per day. Conversely, if your system management proficiency is low, ops is not likely to be able to cope with high velocity in dev. The critical piece is alignment of velocities between dev and ops, not the method used to manage IT systems and services.  Whether you use ITIL, COBIT or your own home-grown set of best practices is irrelevant. Achieving alignment of velocities between dev and ops is a matter of proficiency in system management.

Recently published Gartner Magic Quadrant Report for Software Test Automation provides an objective benchmark of all test automation solutions based on industry surveys, customer inquiries, product evaluations, and more. 

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Published at DZone with permission of Israel Gat, DZone MVB. See the original article here.

Opinions expressed by DZone contributors are their own.

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