DevOps Use Cases
Financial services and insurance lead twelve other verticals in using DevOps to problem-solve and improve performance.
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To understand the current and future state of DevOps, we spoke to 40 IT executives from 37 organizations. We asked them, "What are a couple of real-world problems being solved with DevOps by your company or clients?"
While DevOps can improve any organization's performance, financial services and insurance were the dominant industries for use cases shared by our contributors. Here’s what they said:
- Financial services are about enabling massive operations. We do load balancing for organizations. Load balancing ensures the quality of a service. Dedicated environment to ensure quality. Moving to microservices infrastructure as distributed in multi-cloud.
- A Swiss bank went from a new virtual machine to load balancers in six weeks. The bank brought in a console as a service registry and was able to bring conversion tie from six weeks to five seconds.
- Financial services, a large bank creates dozens of new APIs and digital services in less than five months. Would have taken 18 months. Embraced DevOps, microservices, agile development and are seeing the results by moving much more quickly than ever imaged. Another is financial services able to integrate legacy apps on a mainframe with an Amazon Function Cloud and automate the process of creating and deploying the APIs. There's no need to provision ahead of time and they can react to spikes in demand to increase digital presence and channels. If there's a spike in demand scalability is amazing. Don’t pay for it if don’t use it. They've now 2,000 APIs in four months with function-based APIs.
- A financial services company is preventing things before they even happen. Autonomous remediation. The customer took data and applied AI/ML ops. Look at data from last three months. See where you had an outage. When they do this, customers apply AI/ML to see what’s happening and are then able to prevent it from happening. Remediate problems automatically.
- One of the largest banks in the US needed to modernize their delivery cycle in order to set up a new online system. They overhauled their platform and added Jenkins for CI, which increased deployments and speed, but it lacked the version controls they needed for compliance. We enabled them to keep using Jenkins and the other technologies on their platform, like Docker, Kubernetes, and OpenShift, but let them control which version is running in which environment.
- A major global insurer reduces annual costs from $3 million to $120,000 per test environment, reducing environment provisioning time from six weeks to two hours.
- 1) The early failure-to-success of Twitter initially rolled out with Ruby on Rails and had many outages due to scale. Started with an easy to use developer environment but not scalable. Hired experienced talent to operationalize scalability. 2) Pokémon Go was a wild overnight success, blew past deployment specs and were able to take advantage of the cloud and their deployment tools. Used K8s. 3) Fortnite has done an excellent job of taking it one step further, don’t blame, write up detailed descriptions of their failure and publish them seek input and comments to help solve problems. Writing up a post-mortem to share information about problems and solutions. Blaming people is not as useful as rewarding for identifying the problem and reporting.
- Customers in finance, oil, and gas, pharmaceuticals, retail are using DevOps. Oil and gas are using multi-cloud at the edge.
- A private data center group becomes more agile. Six weeks times 700 applications – it's the best technology deployed in seven years.
- Large purveyor of coffee shops with a global presence wants to increase revenue by having a more direct digital experience with customers – app, offers, pay. Storing a lot of information securely is important. Expand use into different geographies, provide security backend to protect data. Able to move forward with confidence to invest more in the app.
Here's who shared their insights with us:
- Tim Curless, Senior Technical Architect, AHEAD
- Will Hurley, Vice President of Software Lifecycle Services, Astadia
- Lei Zhang, Head of Developer Experience (DevX), Bloomberg
- Ashok Reddy, Group General Manager, CA Technology
- Sacha Labourey, CEO, CloudBees
- Logan Daigle, Director DevOps Strategy and Delivery, CollabNet
- Sanjay Challa, Senior Product Marketing Manager, Datical
- Colin Britton, CSO, Devo
- OJ Ngo, CTO, DH2i
- Andreas Grabner, DevOps Activist, Dynatrace
- Anders Wallgren, CTO, Electric Cloud
- Armon Dadgar, founder and co-CTO, HashiCorp
- Tamar Eilam, IBM Fellow, Next Generation Cloud and DevOps, IBM Research
- Mathivanan Venkatachalam, Vice President, ManageEngine
- Jim Scott, V.P., Enterprise Architecture, MapR
- Mark Levy, Director of Strategy, Micro Focus
- Glenn Grant, President - U.S. East, Mission
- Jonathan Lewis, VP of Product Marketing, NS1
- Zeev Avidan, Chief Product Officer, OpenLegacy
- Tyler Duzan, Product Manager, Percona
- Bradbury Hart, Vice President and Chief Evangelist, Perfecto
- Damien Tournoud, Founder and CTO, Platform.sh
- Bob Davis, Chief Marketing Officer and Jeff Keyes, Director of Product Marketing, Plutora
- Brad Micklea, Senior Director and Lead, Developer Business Unit, and Burr Sutter, Director, Developer Experience, Red Hat
- Dave Nielsen, Head of Ecosystem Programs, Redis Labs
- Brad Adelberg, Vice President of Engineering, Sauce Labs
- Adam Casella, Co-founder and Glenn Sullivan, Co-founder, SnapRoute
- Dave Blakey, CEO, Snapt
- Keith Kuchler, Vice President of Engineering, SolarWinds
- Justin Rodenbostel, Vice President of Open Source Applications, SPR
- Jennifer Kotzen, Senior Product Marketing Manager, SUSE
- Oded Moshe, VP of Products, SysAid
- Loris Degioanni, CTO and Founder, Sysdig
- Jeffrey Froman, Director of DevOps and Aaron Jennings, Engineer, Temboo
- Pan Chhum, Infrastructure Engineer, Threat Stack
- John Morello, CTO, Twistlock
- Madhup Mishra, Vice President of Product Marketing, VoltDB
- Joseph Feiman, Chief Strategy Officer, WhiteHat Security
- Andreas Prins, Vice President of Product Development, XebiaLabs
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