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Diary of a cloud backup – part 3 – Thanks for the refund memopal

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Diary of a cloud backup – part 3 – Thanks for the refund memopal

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Day 27 – 31.5Gb uploaded

0.86 Gb/day 0.36 since moving to ADSL2+
I have not managed to upload anything since day 25.  The memopal service is terribly unreliable and during this period their support team has not replied to a single email.  So today I have decided to try and get them to return my money and cancel the service.  I sent them the following email.

Please could you return my money.  Your service is too unreliable for me to use.  Its been refusing to upload files for three days now.  A backup service has to be more reliable than this.

Many thanks.

It will be interesting to see if I can get my money back.  In the meantime I would not recommend memopal to anyone.

Day 29 – Promise of a refund.

Memopal have promised to return the funds I will post here when they do:

Dear Martin,

well notesd with thanks.
As promised we will provide to refund you.
Once done you will receive a notification e-mail (by the next 20 days).

with regards,
Walter

In the meantime my quest for a linux/mac/windows offline backup will continue. I have learned an important lesson. Check the service first if possible. In fact my ideal service would be one that you pay for once the 75Gb has managed to upload. ;-)

May 13th 2010

On this day Memopal finally returned my funds. I did have to chase, but in the end they paid up. Thanks Memopal.

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Published at DZone with permission of Martin Harris, DZone MVB. See the original article here.

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