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Different Root Cause Analysis Techniques and Tools

Learn more about how DevOps teams must adopt a more agile development process, working in parallel instead of waiting on other teams to finish their components or for resources to become available, brought to you in partnership with CA Technologies.


It’s common to see people point fingers and play the blame game after a project fails. These blame games not only hurt the team members but also impact their morale as well. Is there a way to avoid these hurtful situations while focusing on improving process and identifying the failure’s root cause? 

The answer to that question can be found with root cause analysis (RCA), which helps to divert attention from people to process improvement.

Typically, agile teams are recommended to do an RCA session in response to issues raised during retrospectives. Shamefully, many agile teams skip RCA and continue to struggle in a whirlwind of issues.

RCA is not rocket science—especially when we have such a simple tool as the five whys. Eric Ries has elaborated on RCA with some practical examples from his lean startup journey. Here’s an example of a simple Excel spreadsheet that shows how to conduct RCA using the five whys; you can download a ready-to-use spreadsheet here.

Read the complete article on Techwell.

 

Discover the warning signs of DevOps Dysfunction and learn how to get back on the right track, brought to you in partnership with CA Technologies.

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Published at DZone with permission of Venkatesh Krishnamurthy, DZone MVB. See the original article here.

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