- "Search is software and software are flawed, often deeply. Humans, also flawed, have to spend time preparing, indexing, reviewing, and searching for relevant content. There’s no app for that, at least not one that will keep a Gen Y out of an orange jump suit."
- "Speed or the assumption that go fast is the ideal mode for work is pretty silly. Hurrying causes lots of problems..."
- "Ignoring the grunt work is not a good idea. Finding, analyzing, reviewing, and preparing data are a problem in many, many organizations."
- "Search remains a difficult task. Those who ignore its complexity are likely to enjoy some exciting times in their work career. In short, a bright smile is no substitute for doing one’s information and analysis job."
Stephen wanted to let business people know that search does not work the way they think it does in the ComputerWorld article. You could substitute terms like eDiscovery, text mining, or metatagging for search he says.