Engineering Customer Success
Cloudbees' Sunil Mavadia joins me on the Dev Interrupted Podcast to discuss the unique relationship between engineering and customer success.
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Customer success can make or break any business, especially when you’re scaling. That's why I've brought in Sunil Mavadia to explain how to scale a customer success initiative and what dev teams can do to help.
Sunil Mavadia has been building and scaling customer success teams at software companies since before customer success was a known term. Now, over a decade later, he joins me to discuss the unique relationship between developers the their customers. In this episode of Dev Interrupted you'll learn:
- How to initiate and scale a customer success initiative
- When to bring customers and developers together
- What dev teams can do to make customer success more successful
- How to structure the conversation between engineering and customer success
NPS, Feature Usage Tracking, Customer Engineers & More
Sunil joined the Dev Interrupted discord community for a live chat AMA. Join the fastest growing dev community on the internet and catch up on Sunil's chat asynchronously here: https://discord.gg/tpkmwM6c3g
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Learn why Agile Velocity is the more dangerous metrics in this banger of a blog: https://linearb.io/blog/why-agile-velocity-is-the-most-dangerous-metric-for-software-development-teams/
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