Great discussion with Greg Milliken, V.P. of Marketing at M-Files on the amount of data that’s created in organizations never to be used again because a lack of enterprise content management (ECM) software and the using meta-data driven architecture to organize and classify data based on what it is rather than where it is stored.
A metadata-based ECM system enables companies to dynamically reveal data to users in multiple ways in addition to being able to see relationships with other key defining information like client, vendor, or claim number. Users get a 360-degree view of the person, topic, document, and specifications revealing insights and trends that are previously unknown. This is a more efficient way to organize and process permissions, compliance, and quality management that is most beneficial to companies in financial services, life sciences, manufacturing and many other industries.
Specific use cases include:
- A pharmaceutical manufacturer who was able to provide employees access to scientific research documents across the company ensuring the accuracy of the data as well as the version control necessary for compliant manufacturing.
- A packing and container company converted its receipts, bills of lading, proof of delivery and more to electronic documents saving every customer support and sales team member 45 minutes a day and resulting in a minimum of $70,000 in year one savings with no lost documents.
- A software development company moved from Dropbox as the company went from four to 30 employees and began using their ECM solution rather than their CRM system to manage their contacts.
Bringing order to unstructured content is becoming more important as there are more types and sources of unstructured content being created and received by organizations every day. Leveraging an ECM system enables companies to enrich and repurpose information without inadvertently disturbing it to unauthorized entities.