It can be a challenge for a large organization to manage its IT operations without the right fusion of people, an effective delegation of leadership, the appropriate set of tools and processes in place, and the correct type of environment and resources. As an organization grows, so do its needs. This introduces complexities in almost every area of IT operations, whether it's applications, infrastructure, or the new project work itself.
In many cases, applications are developed in one department to meet its needs without much planning. These applications grow exponentially until no unit can effectively function without it, which requires an examination of why it was developed on the fly in the first place. As problems stem from that, so does the problem of maintaining the disjointed application and its ever-growing and often troublesome database.
On the infrastructure side, some organizations love recycling while some find it tough to part ways with the server they bought not that long ago. Moreover, some departments find it difficult to justify the cost versus the benefits of buying and replacing a server that appears to be efficiently and smoothly running the internal app server during its short lifespan, even though it runs a greater risk of failing at any time.
The IT manager has many challenges, from hardware and software resources to staff, but the IT organization must still operate smoothly and support the business no matter what. These challenges are a natural part of any IT organization and, therefore, require that IT carefully assesses the way it conducts its business.
The Agile Manifesto states:
We are uncovering better ways of developing software by doing it and helping others do it. Through this work we have come to value:
In this article, you will notice that Agile principles are implicit in each of the IT challenges discussed in this section. This is intentional.
In addition to managing software, hardware, and human resources, IT must identify and focus on myriad critical factors and anticipate obstacles before they occur. Costs, processes, technology changes, and the ability to visualize future opportunities are all essential elements that must be predicted and planned. The top five ideas that IT managers should strictly adhere to are communication, planning, testing, vision, and support and maintenance.
While there are myriad challenges facing IT teams, I want to highlight six of the most crucial challenges that illustrate the need for and use of these five effective ways to tackle these challenges.
A good example of a network security breach is the U.S. government's healthcare website, which has had its sensitive information compromised because of failures in the website's security. Systems protecting the customer's safety and privacy were never tested because of deadline restrictions. In addition to customer safety, the safety of other agencies including the IRS, the Social Security Administration, and the Department of Veteran's Affairs was also put at risk. That is why strategic project planning and communication must be at the forefront of every project. Moreover, strict guidelines must be respected and adhered to during each stage of the development process. This includes testing and retesting each project component. Providing maintenance of the new system, taking preventive measures, and eliminating potential problems such as downtime or security breaches are also necessary tasks.
Moving beyond dated or overly complex systems and towards technological innovations also requires IT to address similar concerns, deliver simple and practical solutions to the organization, and share of an ever-increasing amount of information. Not only must new technologies be introduced, but they must also seamlessly interact with existing ones. More and more companies are recognizing that their customers want to connect with their businesses through applications and social media. It is, therefore, essential to construct technologies to facilitate that communication and interaction with systems while protecting security and integrity. These systems must also be available to company staff while remaining invisible to outside entities. Any breach will impact not only the company's financial wellness but also client confidence, so appropriate security measures such as encryption and authentication must be thoroughly tested and integrated from the start.
Creating virtual processing environments that could be used by a varied assortment of users is not only a must but one that requires deep knowledge of each department's applications environment and how processes connect and communicate with each other. Each user's snapshot of the virtual environment must be current and accurately portray how professional applications will look and behave in the real world. The virtualized IT environment demands larger and sounder storage measures. Today, the IT systems of most large enterprises are aging rapidly and must be upgraded to meet new requirements. This can present new challenges as the infrastructure may be somewhat piecemeal and require careful planning to ensure that new technologies are seamlessly connected to the older systems and that all network components communicate with each other effortlessly.
3. Cloud Computing Services and Social Media
Cloud computing, while advantageous and useful, presents new threats to not only application security but to the entire infrastructure as a whole. This requires the rapid development and deployment of new technologies being built to provide authentication of all users wanting access to company's systems.
Information collected through social media merges with selling and marketing data to provide a valuable bank of information. This, in turn, necessitates the construction and implementation of different data repositories, statistical data, and new tools and processes to distribute and analyze the collected information.
Organizing offshore computers on the computational grid is essential for providing unrestricted access to all computers on the network, regardless of geographical location or system configuration. A global environment requires ensuring that the entire infrastructure, including processes, be standardized to facilitate growth and expansion across all departments worldwide, and enabling updates and maintenance of software on open-source systems.
5. Change Management
Now more than ever, IT professionals must recognize, plan for, and manage network and organizational changes. Agile developers especially realize the importance of responding to change, since even the best-laid plans cannot prevent a few glitches. Globalization, continually developing processes, and emerging technologies all require strategic approaches to the successful management of businesses and technologies. What are the changes required, how will they affect the organization as a whole, and what training or mentoring will be needed to make the transition smoother? This is especially crucial when adopting newer methodologies like Agile.
6. Cost (of IT Services)
Sometimes it can be a challenge to convince CFOs and other financial principals why the client company should do away with recently acquired, conventional systems and processes instead of emerging technologies. In this instance, IT should explain why upgrading early will be beneficial to their company and save it money in the long run. Other costs to consider are adding on to existing infrastructures (hardware and software acquisition), technical support, and training. In this scenario, vision, planning, and communication all have an important part to play in identifying costs and even eliminating non-essential client expenditures.
To summarize, managing IT operations efficiently is a critical part of improving business operations. Recognizing key elements and fostering clear communication of all strategies and processes creates a collaborative vision that translates to success.