How to Implement Crowdsourced Testing
How to Implement Crowdsourced Testing
Here's how your organization can start implementing exploratory testing using a crowdsourced approach.
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After learning the benefits of exploratory testing, you're excited to begin leveraging feedback from experienced testers to develop more intuitive, user-friendly software.
However, what exactly do you need to do now? Don't worry — we'll walk you through the process. Here's how your organization can start implementing exploratory testing using a crowdsourced approach.
What You Need
Before you begin, your organization will need to figure out a few details. Start by ensuring you have the necessary resources in place. Your organization needs someone to be responsible for QA. They don't need a fancy title such as "Head of QA," just solid project management skills.
Their main job will be to ensure your product release goes smoothly, without bugs.
A project management tool will help track bugs and change requests. Your QA team needs a way to manage their day-to-day work. Ideally, you'll have built-for-purpose software such as JIRA, but you could also use a simple spreadsheet.
Your organization will need to dedicate some funds to QA.
While it's certainly cost-effective, crowdsourced testing isn't free. Most organizations find that the cost is slightly less than if they were to hire one professional in-house QA tester with 3 to 5 years of experience. A commitment to producing quality software is a must. Once you start testing, you will begin identifying bugs. You want to be sure that you have the resources in place to jump in and fix them.
What You Don't Need
Let's dispel some common misconceptions about what it takes to begin testing.
A large, in-house QA team isn't necessary.
Organisations sometimes believe that they need to already have a sophisticated QA operation, but the any-size firm can benefit from crowdsourced testing.
Don't worry if your QA process isn't perfect.
When you work with a crowdsourced testing provider such as Global App Testing, your QA strategy can develop over time. Your provider should help you refine your processes to best meet your organization's testing needs.
You don't need a large budget.
With crowdsourced testing, you can scale your efforts to grow with your app. Most crowdsourced testing firms manage the costs of testers, so your organization doesn't need to worry about hiring or retraining staff.
How You Should Use the Results
Be ready to put your test results into action. By incorporating feedback into your development stream early and often, you can reduce the time between releases. Your process should enable developers to make small adjustments as they go.
Analyse and triage the feedback that you receive to use it more effectively. While full-service crowd testing companies moderate the results, your team should also triage in-house to ensure you identify the most important issues impacting your users.
Choosing the Right Vendor
Your organization will want to select a vendor that offers services, methods, and pricing structures that best fit your objectives. Here are some sample questions to ask providers:
- How do you recruit testers?
- Do you moderate the testers' results?
- Have you tested an application like ours before?
- Can we request a specific location for a test?
- What is the turnaround time for this type of test?
- Do testers use real devices?
- Are all of your tests verified?
The only thing left to do is get started!
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