There was a time when the future was imagined with flying cars, teleportation and robot servants, but with the way trends are going, it seems smaller gadgets are the way of the future. It’s amazing to see how rapidly portable devices have changed over the last few years. With the introduction of smartphones, the way we communicate and do business has pivoted in a direction no one could’ve predicted. Now teams who are on opposite sides of the world can have regular meetings and share documents with ease.
So what will happen over the next few years? What will the office of tomorrow look like? Well, it might be a lot emptier, given the implementation of cloud-based services and the ability to work from almost anywhere. However, one thing is certain; we can expect devices to be more involved in a company’s day-to-day operations.
We can get a glimpse of the future through the current devices being pushed by major tech companies like Apple, Samsung or Google. Wearable technology seems to be the new focus, as watches, glasses and even clothing are beginning to make their way into the market. While these gadgets are the latest novelty, they could very well be the next game changing business tool. Also, BYOD (Bring Your Own Device) policies are becoming increasingly more common is many companies. As employees bring more of their devices to work, businesses will adopt them for a wider range of uses.
At this point, it’s difficult to say exactly how these new wearable devices will be used. No one could have anticipated how smartphones and mobile applications would impact business, and the same can be said here. However, given the capabilities of these new toys, here are a few possibilities.
Better Customer Service
The customer service process is a headache for many reasons. Aside from a never ending wait before you actually speak to a real person, we sometimes struggle to explain our problem. While support teams may be knowledgeable, their expertise can only go as far as a user’s understanding. With the adoption of products like Google Glass, people could share what they’re seeing in real-time. This would be incredibly useful for troubleshooting mechanical problems or many other issues. Customer service reps or technicians could see exactly what the problem is and even walk the user through the solution.
Improved Security Options
While it might sound a little 1984ish, being able to check-in with wearable tech could help increase security measures. Smartwatches could replace keycards and businesses could limit access to only the right people. Or what about law enforcement officers? Being able to monitor and record everyday situations will not only protect people from law enforcement overstepping their bounds, but also defend the actions of officers in difficult situations.
Better Information Management
Mobile devices have allowed us to access information instantly from almost anywhere. Wearable tech could take that even further. For example, Google Glass allows users to read information projected right onto their eyes. This augmented reality could help users discretely lookup information on potential clients and find out important details on the spot that could help make a sale. It could remind us of birthdays, professions or even someone’s favourite cocktail.
This is all very exciting, but there are two sides to every coin. While these devices are great, they create new concerns for network security. Part of this stems from the fact that we are pushing for devices that simplify our lives. We want our phones to operate with simple swipes and commands. However, with simplicity comes an easier route for hackers.
Businesses will need to adopt better network security measures alongside their device initiatives. One of the best ways a business can prepare for future issues is to create rules and guidelines for how to handle new devices. Businesses may have to ban certain devices until proper measures can be put in place to protect information. Finally, now is the time to begin updating network security infrastructure, before the wave of new devices hits the workplace. It’s always better to take a preemptive strategy over a reactive one.