Organizations across the world are able to provide consistent, reliable and quality services because of the support rendered by IT operations management (ITOM) and IT operations analytics (ITOA). IT operations that include cloud computing, machine-to-machine (M2M) communications, and the Internet of Things (IoT) are usually affected by fast-evolving IT trends. As a result, various procedures are followed and services are monitored by the organization’s (IT) department including administrative processes and support for hardware and software, serving to internal as well as external clients.

A company that primarily offers technology solutions to its clients should be capable of delivering effective services at a given desired quality and cost through its IT operations department. Thus, companies need solutions to help them manage software and hardware while including other forms of IT support, such as network administration, device management, mobile contracting and helpdesks. As compared to physical storage, cloud operations are highly flexible and offer great storage capacity as well. This means the cloud requires less hardware and contributes to a lower upfront cost.

When it comes to IT operations and the tasks and procedures performed to avoid unplanned outages, they are usually done manually in a monotonous and rigid way. As a result, automating the IT operations becomes as critical as any environmental shift towards Agile infrastructure where speed is everything. In such a situation, a cloud environment is the most suitable option when infrastructure is often virtual and scalable, with users demanding instant access and full control of deployed services. The IT operations of a company should have multiple administrators to foresee the efficiency of cloud computing. There are cloud service providers that support various requirements “as-a-service,” from a simple virtual instance.

The acronym "CloudOps” for Cloud Operations is a trending term and ensures that the benefits of cloud-based systems can be well-preserved without IT operations losing control. CloudOps is the validation of the best practices and processes that allow cloud-based platforms, applications, ,and locally residing data to perform well for a long period.

Since the enterprises rely on private and public cloud more these days, cloud computing has gained even more importance and it is even helping small businesses enjoy benefits of it. Now organizations are benefitting from cloud services without the stress of infrastructure management issues. They are now able to provision future customization that may be needed to support growth or implement newer technologies. Instead of conventional approaches to cloud operations, CloudOps bring in the right operational procedures and methods as per the capabilities of the cloud. When it comes to features of cloud operations and management, cloud infrastructure and capacity planning, business process management, performance monitoring, infrastructure monitoring and incident management are the prominent ones.

With CloudOps, timely updates and continuous monitoring saves a lot of time and manual efforts, as the software does all the monitoring and provisioning of servers by itself. Continuous infrastructure monitoring becomes a routine job that avoids service disruptions like the performance bottleneck, application failures, and system outages.