This week I will be running a workshop on mobile collaboration at the World Class Mobile and Social-Enabled Enterprises event on 5 and 6 June in Frankfurt, Germany. While I will be focusing on how to make it easier to collaborate while mobile, this post covers the wider area of collaborating online. Most importantly how it can increase employee engagement and how that benefits an organisation.
Many people are now very savvy about how they use the internet to share knowledge, build up contacts, help solve a problem. This especially can apply to new recruits who choose your organisation to work for.
There are four factors you need to consider when improving how people collaborate online that can increase employee engagement:
- Easy to use tools: remove any barrier that may prevent people using these tools. If there is one, people tend to use it as a reason not to use it!
- Improve the culture: make it easy for people to share problems and want to share their knowledge and be recognised for doing this.
- Change how people work: empower people and allow them to collaborate when they need to – this means considering mobile and remote working rather than always working at one place.
- The bottom line: be able to measure the benefits to your organisation – increased sales, more productivity, higher customer service.
My first-hand experience at BT and from working with clients is you can increase employee engagement because people want to work for an organisation that values collaboration. It is your approach which is critical!
You can out more information on how to improve collaboration to increase employee engagement to help you.