Think about your average day in work, how much time do you spend answering repetitive questions or correcting other colleagues mistakes because the correct information was not readily available? Now think about how much more of your actual work you could get done if there was a place you could make your expertise available and searchable and your colleagues too – even those in a different office, country or continent.
Sounds too good to be true that you might actually get to do your job – imagine that!
The video below is a great example of the time that can be saved from implementing a social intranet:
Poor Thomas! I am sure there are a large number of Thomas’s in every business always being asked the same questions day in day out and not actually getting chance to do what they were hired to do.
In salary.com’s annual time wasting survey fixing other people’s mistakes (37%) and returning emails (20%) are consistently listed as some of the biggest time wasters by respondents. I wonder how many of those emails where repetitive and how many mistakes could have been avoided if access to the right information was provided in an easy to access location?
But where does a social intranet fit into this scenario? How could it help minimise the impact on time of repetitive questioning and make sure expertise is readily available to all?
A social intranet uses tools that allow users to share their knowledge and expertise and then captures it and makes it searchable for future use. As the video highlighted with a social intranet Thomas was able to share the repetitive answer ‘17’ by answering the question that someone had posted on the intranet.
This enabled other people to find the answer as and when they needed it because the answer Thomas shared was captured in one place that was easy to find, searchable and available to all of the company regardless of their location. With the answer readily available to all Thomas was able to get on with creating his new product without the constant repetitive interruptions.
By answering the question on the intranet Thomas provided credible information to those that didn’t know him minimising the opportunity for guestimates to be made by other sources in an attempt to help a colleague or complete a time sensitive task. These types of guestimates or incorrect information cost businesses time, resource and money with other employees having to correct mistakes or in the worst case scenario a deal being lost or miss-sold.
Interact Intranet has lots of social tools that allow knowledge and expertise to be captured and shared helping to increase productivity and engagement across a company.
Tools such as Discussion Forums, Timeline, Blogging and Teams make it easy for employees to communicate with each other, share ideas and collaborate. These tools coupled with Interact’s intelligence layer ensures that information is not just captured and stored but is also pushed out to individuals that it may be appropriate to based on their past interactions with the intranet. For example if you searched for an answer to a question 3 weeks ago Interact would send highlight if another answer was posted after your initial search, making sure you don’t miss out on relevant information.