Limit Exposure to the Legacy Enterprise to Compete and Win
Limit employees exposure to the legacy enterprise so they are able to do their jobs as easily and efficiently as possible.
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What are the challenges you are helping legacy enterprises overcome?
Their challenge to innovate and compete with new market entrants in FinTech is a great example. We provide organizations the capability to limit exposure to their legacy enterprise. We provide an automation platform so businesses can build new products and services and integrate with legacy systems via APIs. Not just simple data, but complex data, like electronic medical records (EMRs).
Are you seeing 80% culture, 10% technology, 10% toolsets organizational emphasis?
It certainly begins with culture but the right technology platform facilitates cultural change. Aviva, the largest insurer in the UK with 33 million customers in 16 different countries could not meet customer demand in their call center. We allowed them to integrate 22 different systems to provide a single platform that provides a 360-degree view of the customer enabling Aviva to improve response time by 40%. Companies must leverage the legacy investment they have but insulate the customer-facing employees so they are able to provide a seamless customer experience (CX). We provide visibility, transparency, and control of contact centers and provide value to clients well-beyond the call center to provide dynamic user experiences. We enable call center managers to change the workflow and scripts in real-time without bothering IT. A lightweight set of tools that allow employees to move mountains. Software developers are able to get real-time feedback on the changes they have made to their app rather than waiting hours or days. This is critical if software design is going to be about UI, UX, and human design
How do you ensure the security of what you are helping your clients build?
Appian is secure by design. Our first customers were in highly regulated entities, as such, we learned to write industrial-based, secure software from our customers. We were the first to build apps on the web with a drag and drop interface. Security has always come before speed to market for us. We write secure code and, to minimize security concerns, we provide our clients with the tools they need to better manage security. We provide a platform that allows customers to not worry so much about security because we take care of headaches for them. Our platform automatically makes hotfixes and patches customer environments. Regulators are demanding better security, that's why we're now providing "bring your own encryption key" services.
What are some use cases you'd like to highlight?
Aviva is a very compelling use case, as is the Conference of State Banking Supervisors and Options Clearing Corporation.
The Conference of State Banking Supervisors (CSBS) manages licensing exams and other supervision of financial institutions across all 50 states. And every state has nuanced differences in their requirements. We helped the CSBS work smarter by providing a more intuitive and logical UX, as well as more automation.
The Options Clearing Corporation (OCC) is the world's largest derivatives trading platform which covers 19 different exchanges. In 2009, the passage of Dodd-Frank required the OCC, and every other financial institution, to undergo more regulatory oversight. OCC was designated as a Systematically Important Financial Market Utility (SIFMU) which meant undergoing even more audits. We helped the OCC move from manual to automated processes. They have already automated nine risk-mitigating processes in the first 18 months and we will continue to work with their IT and business units to eliminate all manual processes.
What do developers, engineers, and architects need to know/learn to help lead the digital transformation of their organization?
Look for the fastest way to meet customer requirements. Because we provide a completely unified suite we are able to help developers with what they need to bring to market. Everything in the suite has been built by Appian, there have been no acquisitions, and therefore no integration issues. Developers don’t need to worry about how they’re going to run those applications – we handle that, and the applications scale in the cloud
If you’re a developer who wants to do AI, blockchain, or IoT you want to spend time on new and differentiated ways of doing things, not rewriting old code. We allow developers to write just the code that’s new and exciting.
Delegate more responsibility for maintenance of business rules, processes, and interfaces to the business owner.
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