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Microsoft Dynamics CRM Cloud vs. On-Premise

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Microsoft Dynamics CRM Cloud vs. On-Premise

The customer is always right, and this CRM tool from Microsoft both in cloud and on premises will make sure it stays that way.

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CRM (Customer Relationship Management) has increased in popularity as businesses realize the importance of good relations with their clients. Good CRM allows businesses to thrive and generate more revenue. It comprises marketing and sales techniques, as well as customer support, especially crucial with larger enterprises. Such companies may look for time-saving solutions that will allow them to conduct business and maintain contact with current or potential clients.

To make CRM more effective, companies may consider using tools that will make their job even easier. One of the available solutions is the Microsoft Dynamics CRM that can be installed on-premises and focuses on the three most important aspects of good CRM that we already mentioned, that is Sales, Marketing and Customer Service.

Microsoft has also released a more innovative tool, Microsoft Dynamics 365, which is utilized in the cloud. It operates on five applications: Sales, Customer Service, Field Service, Project Service Automation, and Marketing.

Here is an overview of these two solutions to help you decide which option might be better for you:

Dynamics On-premise vs. Cloud

Microsoft Dynamics CRM On-premise

Microsoft Dynamics CRM on-premise is a good solution for companies which values more independence and control over their services. CRM is hosted by the company itself or by its hosting partner which allows for greater customization and integration of all services. The users have also more freedom in choosing when to run updates. The on-premise version allows also for running old code which might not work with the cloud solution.

On the other hand, companies themselves are also responsible for the costs of maintaining the hardware and the IT infrastructure. Speaking of money, Dynamics on-premise users will also usually be expected to provide a singular payment for the solution, without the option for monthly fees.

The on-premise solution allows for greater safety and protection against cyberattacks, all you need to remember about is to come up with a strong password for the software. Another reason why Dynamics on-premise may be chosen over Dynamics 365 is that its users don’t need an Internet connection to access it. It can be a life-saving option and cloud users are often encouraged to install the on-premise version in case of emergency.

Microsoft Dynamics 365 on Cloud

Microsoft Dynamics 365 is hosted in Microsoft's cloud which means its obvious advantage is that the users can access it wherever they are and whenever they want to. This allows colleagues to work on CRM remotely. It also allows for greater flexibility as CRM can be accessed through different mobile devices, such as a smartphone or tablet. Also, some features are currently only available in the cloud and not on-premises.

Users can also benefit financially as they pay based on their subscription model which usually entails monthly fees. What is more, the cloud solution means the company doesn’t need to worry about the costs connected with hardware and maintaining infrastructure.

In case of data loss, Microsoft Dynamics 365 will be an ideal solution as it allows for data backup as well as easier and quicker data recovery.

In conclusion, both CRM tools can help you establish and maintain good relations with your clients. However, with the increase in popularity of cloud computing, companies tend to look for online solutions for their services. Businesses turn to the cloud to save both their time and money. Microsoft Dynamics users who decide to migrate from on-premise to the cloud have a few options for data migration:

1) Migration tool developed by Tricension
2) Scribe Software
3) Cobalt

With a well-thought strategy, data migration should not pose too much of a challenge.



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Topics:
crm software ,crm ,microsoft ,cloud ,customer relationship management ,agile tools

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