MOF 4.0 is practical guidance for IT organizations. With the release of version 4.0, MOF now reflects a single, comprehensive IT service lifecycle—it helps IT professionals connect service management principles to everyday IT tasks and activities and ensures alignment between IT and the business.
Date published: 7/14/2012
Best Practices for Service Vendor Management.docx, 529 KB
Bridging from MOF Guidance to Microsoft Products - A Companion Guide.docx, 7.0 MB
Continuous Improvement - A MOF Companion Guide.docx, 601 KB
Cross Reference ITIL V3 and MOF 4.0.docx, 795 KB
Diagrams for Management Reviews.zip, 674 KB
Getting Started with MOF 4.0.zip, 3.3 MB
IT Pro Quick Start Kit.zip, 41.4 MB
Management Reviews.docx, 201 KB
Microsoft Operations Framework 4.zip, 6.2 MB
MOF Action Plan - Redistributing the Workload.pdf, 229 KB
MOF Action Plan - Release Readiness for Windows 7.pdf, 547 KB
MOF Action Plan - Standard Changes.pub, 172 KB
MOF and the Private Cloud.zip, 198 KB
MOF Graphics.zip, 16.9 MB
MOF Job Aids - Deliver.zip, 328 KB
MOF Job Aids - Manage.zip, 119 KB
MOF Job Aids - Operate.zip, 95 KB
MOF Job Aids - Plan.zip, 304 KB
MOF Service Mapping.docx, 4.0 MB
Planning for Software-plus-Services.docx, 211 KB
Readme - MOF COBIT Val IT Comparison.rtf, 131 KB
Service Management for the Private Cloud.zip, 233 KB
Using MOF for ISO IEC 20000.docx, 306 KB
Using Standard Changes to Improve Provisioning.docx, 565 KB
Managing and Operating a Microsoft Private Cloud. You’ve created a private cloud, and everything seems to be up and running. But, how do you know it’s running well and that you’re getting the most out of your investment? This guide will show you how to manage and operate a private cloud so that you can maximize its benefits.
Service Management for the Private Cloud. This white paper will help organizations take advantage of service management principles to maximize benefits of the private cloud. Most of the principles of IT service management (ITSM) apply to the private cloud, with some differences in how they apply. Service level management is more important than ever because of the private cloud’s emphasis on self-service, and the interdependency of its components. Service catalogs also play a big role in a cloud environment because of the importance of letting users know what is available, at what costs, and at what service levels. Apply service management to get several benefits out of the private cloud, such as elasticity, scalability, automation, and reduced time to market. This white paper walks through each case and addresses relevant decisions as applied to the cloud.
Getting Started with MOF 4.0: An Implementation Guide. This new extension of the MOF core content speaks to three targeted audiences—the CIO/IT director, IT managers, and individual contributors. The guide is the first step to a more efficient MOF implementation. It provides role- and situation-specific guidance, focused on helping users understand where to apply MOF and how to get the most from its recommendations.
Microsoft Operations Framework 4.0. MOF 4.0 is designed to help IT professionals quickly access useful, relevant content. It contains practical guidance—not just theory—and its streamlined approach makes it possible to use either the entire framework or one process from a particular service management function (SMF).
Cross Reference ITIL V3 and MOF 4.0. This guide compares the similarities and differences between two of the leading service management frameworks—the IT Infrastructure Library (ITIL) and Microsoft Operations Framework. In an environment where IT organizations are challenged as never before to deliver better IT services at lower costs, these service management frameworks offer best practice guidance for service improvement. This guide provides background information on IT Service Management (ITSM), introduces ITIL and MOF, and then discusses the two frameworks’ alignment, cross referencing, and application. It will enhance readers’ understanding of the main characteristics of these frameworks and how they align.
Planning for Software-plus-Services: A MOF Companion Guide. This guide provides a framework for considering and planning a software-plus-service strategy, using concise guidance and strategies from MOF 4.0 core content. The steps in this guide can be used to evaluate how software-plus-services will best help an organization. This is the first of the MOF companion guides, which apply MOF 4.0 principles to specific activities—making MOF’s guidance even more practical and usable.
To learn more, visit www.microsoft.com/MOF.
Looking at running a private cloud, or are a Microsoft IT shop, these documents might help.