Pulling the plug...
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What happens when the plug is pulled too soon on an initiative's budget?
Process implementation, process improvement, and process reengineering initiatives are no different than other types of project work when it comes to cutting budget. These types of initiatives typically span multiple years in larger organizations due to the sheer size of the target adoption population which can be from a thousand IT professionals to many thousands. So what happens when the budget for the initiative is reduced or cut too soon? Same as any other type of project work, the results and return on investment will come up lacking at best, will begin to steeply degrade at a medium, and at worst the organization is worse off than where the baseline starting point was, after tremendous time, effort, and money have been consumed.
The strategies we employ with our clients when adopting new and better process solutions or when we are helping to turn around an existing UP/Agile based solution adoption; we always have a vision of self sufficiency incorporated where we are training and mentoring the internal resources that will take over the roles and responsibilities that we engage in. This particular aspect sometimes gets eliminated by organizational management once initial adoption measurements show favorable results. External support can be reduced to quickly and the targeted internal resources have not gained sufficient experience in the role or training and mentor and sometimes not even in the role of a lead practitioner.
This often has significant negative ramifications to the initiative; it is amazing how progress that may have taken 12-18 months can be reduced so quickly. An analogy I like to draw is a group of people that encompasses the adoption team of external training/ mentors along with the internal mentors in training combined with all the other supporting roles plus all the project team practitioners that are valiantly trying their best to adopt this new process all pushing a heavy boulder up a hill. Just before reaching the crest where the momentum will begin to help continue rolling the boulder, some of the needed help to get it over the crest is removed.
typically happens next is the forward progress of rolling the boulder
is slowed, then comes to a brief stop, and ultimately begins to roll
back towards the starting point. There are undoubtedly project
practitioners along the way that gained enough experience and exposure
to continue to use the new methods in their work, but as an
organization, the ROI has generally peaked and begins a downward trend.
The new process begins to take on a negative connotation and the bandwidth of the remaining adoption team members is beyond an adequate level to provide minimum quality. On top of that, the fact that their level of expertise necessary for supporting the continuing project teams that are still on the adoption path is too low, and you can see where this is going, all the good work begins to unravel and finger-pointing starts to rule the day...