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Strategic vs. Tactical Management Work

· Agile Zone

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A twitter follower asked if I could provide a link to a “discussion of tactical vs strategic planning/projects?” Here you go:

Strategic work is a management role. It involves setting the direction for the organization (or group), deciding what to do and what not to do, who to hire and when. If it involves committing the organization to money in some way, that’s strategic work. Here are some examples (not an exhaustive list): managing the project portfolio, deciding on a product line, deciding when to hire which kinds of people, deciding on a software process initiative.

Project management is mostly tactical, the operational approach to the day-to-day decisions. The one exception is at the beginning of the project, when you decide on release criteria and a life cycle. When you decide on release criteria, you have defined the boundaries of this release, a strategic decision. When you decide on a life cycle, that’s a strategic approach to how you use the people. The rest of a project or a program is tactical. Looking for and managing risks? Tactical. Understanding how people are working together–or not? Tactical. Conducting a meeting? Tactical. Problem-solving? In the context of a project, tactical.

There’s also work that requires tactical time, and is strategic management work. For example: one-on-ones, feedback, coaching, career development/discussion, working across the organization to smooth the way for a project, solve other problems, or accomplish something that managers needs to do, such as collaborating on the project portfolio. This is the day-to-day work of a manager, which makes it tactical. It’s strategic in nature, because it builds culture, retains people, builds a trusting relationship with people across the organization, and implements the mission. I can never tell if this is strategic or tactical.

Strategic work is difficult. It requires thought and discussion. Tactical work is difficult in a different way. Tactical work often demands answers quickly. Strategic work, assuming you don’t postpone it and create management debt should take longer because reflection is a good thing for strategic work.

So when I said in Functional Managers Acting as Scrum Masters: Not a Good Idea that Scrum Masters will do the tactical work postpone the strategic work, I meant that the Scrum Master will conduct the stand-ups, will facilitate the demo, review, and retrospective (maybe not personally), and remove obstacles for the team. That mean no one is thinking about or performing the management work, such as managing the project portfolio or conducting one-on-ones, or solving problems in advance of the team, if the Scrum Master is also the manager.

Let me know if this is not helpful.


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Published at DZone with permission of Johanna Rothman, DZone MVB. See the original article here.

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