4 Steps to Networking (and Productivity) Gold
The Olympics in Rio are in full swing which means the world’s best athletes competing in nail-biting competitions… what’s not to love? For most corporate IT Ops teams, it introduces new challenges at work… like your colleagues following their favorite athletes by streaming their favorite events to their corporate laptops over corporate WiFi.
Before you know it your users start complaining about slow internet connections for their business critical SaaS applications (and choppy Rugby sevens streams). How can you tell if streaming video consumption is having an impact on your business?
Here are a few steps you can take to monitor the impact of Phelps, Ledecky and Rio in general on your corporate offices or any other streaming event (we’re looking at you US Open).
1. Monitor Your SaaS Application Performance Synthetically
A synthetic monitor behaves in a consistent, measurable and customizable way, making it a great proactive monitoring tool to address user issues before they begin submitting tickets. It can also a good point of comparison to user feedback once those tickets do start coming in.
Salesforce milestones: A closer look at performance impacts to user workflow steps
2. Monitor Performance of the Network Paths Between Your Office Locations and the SaaS Application Hosts
You can monitor the total capacity achievable between your office and the target business critical application as well as what portion of that capacity is currently utilized by NBC’s GoldZone coverage. High levels of utilization may cause other metrics to trigger alerts, such as an increase in latency, data loss, and jitter.
Salesforce performance across the network
3. Monitor Network Utilization Within Your Firewall
Use deep packet inspection to track what hosts on your network are sending or receiving the most traffic. Group that traffic by specific application and by customizable categories to sort out business critical from recreational traffic.
We took a look at our own office in Boston as a proxy. AppNeta FlowView is able to represent the data in quick consumable charts such as the sunburst.
Specifically defining large consumption on the network is the precursor to isolating the application then the top hosts.
Today the Olympic streaming traffic was by far the biggest hog of bandwidth across the org when compared against internal app, HTTP, TCP and UDP traffic.
As we look at applications by their categorization it is clear that the Olympics streaming traffic represents over 40% of the total traffic in our Boston office. In the chart above the red diamonds clearly indicate several threshold violations due to the constant high inbound traffic rate. To understand and minimize the impact on critical applications and their users we can investigate further by viewing more granular host and user data. This visibility is key to preventing degradation of day-to-day business-critical application performance and overall productivity.
4. Taking a Close Look at Wide Area Network (WAN) Data
Finally, looking at rich network metrics like latency, data loss and round trip time (RTT) will give you further insight on whether your users could be experiencing performance issues and app sluggishness. Anything beyond 2% data loss on a network will have a direct impact on user experience and as an added drawback – is ensured to happen right before a stellar shot from Alex Morgan.
Monitoring Tools Made to Monitor Modern-age Apps
No one wants to work long hours… especially when you could be doing more productive things like winning Olympic Gold or, more likely, spending time with family and enjoying the summer sun.
Our active, continuous monitoring tools were built to monitor modern-age web and SaaS applications and the wide area network (WAN) paths they traverse. Our goal is to keep you and your colleagues focused on strategic initiatives and minimize time wasted finger pointing between your teams and your providers.
Whether you’re rooting for US mega Olympian Michael Phelps or the men’s gymnastics underdog Chris Brooks we want you to be able to enjoy watching the Olympics on your summer evenings (and not in the office resolving network and app performance issues).
We hope we are saving you time by cutting down MTTR while increasing MTTH (mean time to happiness). We’d love to hear your MTTR and MTTH stories, please share yours in the comments today!