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Streamlined Software Delivery Puts Leading Wireless Provider Ahead of the Competition

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Streamlined Software Delivery Puts Leading Wireless Provider Ahead of the Competition

See how the right platform helped one company overcome common process and culture challenges to accelerate software delivery.

· DevOps Zone ·
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In 2015, a leading telecom company in the US invested $11 billion to meet the surging demand for wireless data and video, and to get the network ready for 5G technology.

Alongside, the competition was heating up. The company was laser-focused on getting ahead of the curve to deliver the promise of the digital world.

For the Release and Delivery Management Services (RDMS) team at the company’s wireless division, that meant revving up the release engine to handle the torrent of business demands. They knew they were in crunch time to up release frequency and cut time-to-market.

But that was no easy feat given the challenges.

Challenges in Software Delivery

There are around 10,000 people in the company’s IT department with 800 directly involved in releases. The IT teams’ processes were inconsistent. Due to siloed visibility, managing releases involved daily checkpoint calls with each project team that comprised roughly 40 people.

Information was tracked in spreadsheets and SharePoint sites and there was a lot of back and forth on emails and in verbal discussions around basic things, impeding efficiency.

Other challenges included manual change management, manual deployment management, environment conflicts, a weak test management function, and a corporate culture that was primal.

Choosing Plutora to Streamline Enterprise Software Delivery

“There’s no way my team could have managed the rapid increase in release velocity without a solution to manage it all.” -Senior IT Manager at the wireless provider.

The RDMS team knew it was critical to overcome these challenges if the wireless provider had to increase the efficiency of software delivery to improve time-to-market.

They decided they needed a tool that would serve as a single source of truth for all releases by gluing together information from IT Service Management, Project and Portfolio Management, and Application Lifecycle Management toolchains to iron out challenges in the company’s enterprise release management.

The IT manager, who leads the RDMS team, started looking for solutions and learned about Plutora. During the initial meetings and demos, he realized Plutora was the perfect solution that stacked up against the demanding release landscape at the wireless provider. Right away, the company kick-started a plan for incremental implementation of the Plutora platform.

Benefits of Using Plutora

“Plutora helped establish a centralized, authoritative source for managing workflows and integrating data.”
-Enterprise Release Manager at the wireless provider
  • Single source of truth

  • Consistent, scalable process

  • Reduced risk of failure

  • Less disruption and rework

  • Optimized use of resources

  • Seamless coordination

  • Fast time to value

  • Better, quicker decision-making

Read the full case study to learn more about how Plutora helped the leading wireless provider boost competitiveness: http://www.plutora.com/files/cs_leading-wireless-provider/.

devops ,software delivery ,ci/cd

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