across an interesting website for anyone considering CRM Systems,
particularly in the Cloud environment.
to the latest report by Find Your Cloud (Findyourcloud.com) Sugar CRM
which interfaces to IBM SmartCloud for Social Business, leads MSFT's
Dynamics. Find your cloud is a leading voice in the field of customer
quality-of-experience (QX): conducting groundbreaking research,
evaluating the success of cloud providers and their customers, and
guiding critical decisions based on what customers like, dislike and
would like in their services.
The beauty with SugarCRM
from my perspective is that it is based upon Open System technologies;
hence their 'catch phrase' of 'the cloud is open'. In fact it is the CRM
system that I use myself everyday.
As they state in their ratings;
on review evidence from 467 sources across the 5 core service quality
traits, expect SugarCRM to deliver a borderline excellent quality of
experience (QX). Its 4.07 GPA (on a scale of 0 to 5), places SugarCRM in
the Delighter quadrant on the FY/c Cloud Experience Leaderboard™ for
SaaS CRM. Score
is A-, Excellent. SugarCRM is a Delighter. Delighters deliver superior
functionality and enablement, empowering users to make the most of
Confidence in review evidence stability and strength is 1, High,
meaning further research is unlikely to change our rating in the near
term. Recommendation is 2, we Encourage the use of SugarCRM."