Came across an interesting website for anyone considering CRM Systems, particularly in the Cloud environment.
According to the latest report by Find Your Cloud (Findyourcloud.com) Sugar CRM which interfaces to IBM SmartCloud for Social Business, leads MSFT's Dynamics. Find your cloud is a leading voice in the field of customer quality-of-experience (QX): conducting groundbreaking research, evaluating the success of cloud providers and their customers, and guiding critical decisions based on what customers like, dislike and would like in their services.
The beauty with SugarCRM from my perspective is that it is based upon Open System technologies; hence their 'catch phrase' of 'the cloud is open'. In fact it is the CRM system that I use myself everyday.
As they state in their ratings;
"Based on review evidence from 467 sources across the 5 core service quality traits, expect SugarCRM to deliver a borderline excellent quality of experience (QX). Its 4.07 GPA (on a scale of 0 to 5), places SugarCRM in the Delighter quadrant on the FY/c Cloud Experience Leaderboard™ for SaaS CRM. Score is A-, Excellent. SugarCRM is a Delighter. Delighters deliver superior functionality and enablement, empowering users to make the most of service features. Confidence in review evidence stability and strength is 1, High, meaning further research is unlikely to change our rating in the near term. Recommendation is 2, we Encourage the use of SugarCRM."