The New Look of IT
The New Look of IT
The global digital transformation has fueled a revolution in the way that IT organizations develop software.
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Over the last decade, the digital transformation of the world’s economy has had a profound impact on the way companies do business and the way people interact in this connected world. After the destructive .com bust and the great recession, a huge digital build-out ushered in the “Age of Software & Digital,” where business innovation and software innovation are becoming one and the same.
IT organizations, most of which formed in the last century, are at the center of this build-out and transformation. In the past, IT organizations were a back-office function keeping the lights on and ensuring applications supported the business. This is no longer the case as IT is at the center of business innovation. Some say that the future has arrived, it’s just distributed unevenly. This is especially true for IT. The digital marketplace is most unforgiving. Many will not survive, but the winners do stand out. They have this new look.
Optimized for Customer Value
Old IT is organized in specialty silos. These silos tend to become experts within their own domain, optimized to perform their function in isolation. They do not share, nor are they incentivized to share with other silos. The new look of IT should be optimized end-to-end. Instead of project teams, there should be product teams focused on creating customer value from business requests all the way to the delivery of value to the customer.
Successful IT organizations today are moving from a project-centric focus to a lean, product-centric portfolio strategy and establishing an end-to-end feedback loop, measuring outputs and outcomes across the entire value chain. It should be a standard to provide stakeholder access to both simple and comprehensive dashboards as well as displaying metrics and KPIs.
To ensure organizations can get a handle on their data overload and make sense of the results, islands of tools should be merged to align business strategy with execution. DevOps solutions should now connect, map, and visualize crucial aspects of the technical value stream, including planning, financials, people, and capacity thereby uncovering bottlenecks, providing governance and ensuring stakeholder alignment.
In short, these “New Look” organizations can better understand the value they deliver, the efficiencies they gain, and further recognize optimization possibilities for every product in their delivery pipeline.
Continuous Quality and Security by Design
Applications must now be delivered quickly and securely on an ever-increasing array of devices. They may run different operating systems and browsers, but all must deliver a superior user experience.
The old way was to have QA and Security at the end of the development process only to get short-changed when development dates slipped. Speed and quality are no longer mutually exclusive. Both are essential to remain competitive.
The new IT “shifts left” both quality and security to test earlier and faster by combining broad platform support with AI-driven capabilities. Quality should now be embedded within the product teams to test any technology, on any browser and mobile device, operating system or form factor, either from the cloud or on-premises as early in the process as possible to optimize success.
To transition to the “New Look” of IT, organizations need to support seamless application security from the outset, making it an integral part of the software lifecycle without creating additional burden for the stakeholders. When executed the right way, you don’t need to compromise on application security in order to achieve the faster release cycles that are being driven by the market.
Being competitive demands that businesses respond to change by adapting rapidly and cost-efficiently. Adopting Agile methodologies and continuous integration are the first logical steps in satisfying the need for speed, but this typically just pushes the bottleneck further along the path to production. Software is not being deployed into test environments or released into production any faster. Lack of control over the release process, poor collaboration between teams, and manual deployments are all leading to poor quality releases at a high cost to the business.
Today, IT teams need to bridge the DevOps divide by solving application release complexities and automating the delivery pipeline. This will improve planning, control, and the process automation of application changes to reduce deployment time, creating more space to develop business value through innovation.
The DevOps solutions that an organization who wants to have the “New Look” IT should use combined continuous delivery and release automation with hybrid cloud management and IT process automation—perfect for organizations needing to deliver applications to any cloud, environment or technology. Underpinned by a flexible, process-centric approach, organizations can simplify application deployments across all environments by offering visibility and efficiency across the delivery pipeline and enabling repeatable, reliable audit- compliant processes.
Operate with Agility
IT operations face challenges adapting to the complexities of multi-speed, multi-cloud and traditional environments. But product teams and the business will not accept delayed service delivery, cost overruns, service outages, or security breaches. Just as applications are accelerating the “Digital Enterprise,” IT Operations must match the speed of DevOps.
To achieve the “New Look” IT, organizations must overcome the mismatch between the abilities of development to deliver, and that of IT operations to deploy, operate and monitor through implementation of a self-service management model, fulfilling requests across both traditional and cloud environments. Organizations that do this are able to orchestrate complete, end-to-end IT operations processes, accelerate application delivery, offer a simplified self-service catalog, and quickly aggregate and broker public cloud services.
Today’s successful IT operations master hybrid IT with new agility — bridging traditional and transformational IT services from mainframe to mobile, from corporate to cloud.
The New Look
In the past, Enterprise IT was able to keep pace with the business since innovation was focused in other areas. However, over the past several years, a dramatic and broad technological (and economic) shift has occurred in the marketplace, creating a digital economy where businesses must leverage software to create innovation, or face a major risk of becoming obsolete. This is changing the look of IT. The “New Look” of IT is lean, agile, collaborative, innovative, and cost effective.
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