McKinsey Global Institute estimated the potential for improving knowledge work with social technologies to 20-25%. So, there seems to be a huge – and overlooked – potential in improving knowledge work. The thing is; if we don’t see it, we can’t improve it. If just make digital work visible in our digital workplace, measuring it will be (well, sort of) a piece of cake. This means that a mayor challenge to improve information work is to make our work more visible, for example:
- Making it as easy to sharing what we do with as little effort as possible
- Capturing information about our activities and interactions with information resources and other people
- Creating a transparent digital work environment where we can see what is going on, who is doing what, when, where
Instead of putting our hopes to technology to improve productivity, introducing one tool or application after the other, we should really strive for simplification, and discuss how we can work smarter. It is equally important to reflect on what we shouldn’t do, what tools and features we shouldn’t have, as it is to reflect on what we should do, and what tools and features we need to get the work done.