Yep, we all get ‘em: that customer who finds something unexpected about your app and angrily demands that you, yes you, refund their money NOW and don’t want to hear about how you don’t actually have any way to do that? Well, here’s instructions straightforward enough to hopefully mollify them somewhat:
You can get a refund for any app on the App Store by following this process:
1. Visit https://reportaproblem.apple.com
2. Sign In with your Apple ID.
3. Click “Report a Problem” on the offending app.
4. Choose “Problem is not listed here” and be sure to mention that you are asking for a refund because it doesn’t work as expected.