Top API and SDK Providers for Call, SMS, and Video Conferencing
Take a look at APIs and SDK providers for communication channels such as call, video calling, and SMS, that can help you build the next great chat application.
Join the DZone community and get the full member experience.Join For Free
The current pandemic has invoked the need for virtual communication. Enterprises have become more active in finding better ways to make it more lively. When it comes to communicating with customers, they need more concrete and engaging platforms.
Contact centers, these days, are enabled with cloud-based technologies and API integrations that just work smartly. Multiple API and SDK integration platforms are available to help you transform customer experiences through different communication channels. This includes voice, SMS, and video conferencing. Plus, it also provides the back up needed to drive exceptional customer experience and, hence, the business gets a much-needed image boost.
Here’s the list of API and SDK integration platforms for voice, SMS, and video calling features.
Without further ado, let's begin.
#1. Nexmo (Vonage)
When Vonage acquired Nexmo in 2016, Nexmo was already making a significant impact on the CPaaS market with its 650 globally interconnected SMS delivery carriers. Alan Masarek, CEO at Vonage, saw this as an opportunity to establish a company that brought UCaaS and CPaaS together to offer top-of-the-line communication services.
Today, Nexmo (Vonage) has a user base of more than 7 billion people across 225 countries and a global web of more than 1,600 networks. Vonage combined Nexmo’s communication prowess with the video capabilities of TokBox. So, you get a suite of communication APIs that help integrate SMS, MMS, calls, videos, and social chat apps like Facebook Messenger, WhatsApp, etc.
Nexmo (Vonage) offers API calls with a 99.99% error-free response rate and a shorter data access turnout. Its services come with SLAs (Service Level Agreement) support. Nexmo (Vonage) has clients like Siemens, Aramex, BlaBlaCar, Babylon, Cambly, and Glassdoor.
When to Choose Nexmo (Vonage)
If you’re a business that operates majorly in the EU region, Nexmo is an excellent option, as it complies with the latest data regulation policies. Moreover, its voice services are available across Europe while SMS is available in the UK, Sweden, and Germany.
Bandwidth offers different services like voice, messaging, and even 911 call management. It lets you automate phone number ordering, porting, and activation and gives you access to more than 52 million phone numbers in the US. What’s more, its country-wide reach facilitates the process of establishing a connection between your system and its secure IP voice network. You can also opt to kickstart your project by applying its programmable APIs.
Bandwidth’s messaging APIs support long messages with additional features like emoji support, pin codes, and push notifications. It also provides 911 APIs with services like dynamic location, coordinates, and physical addresses.
When to Choose Bandwidth?
The healthcare and logistics industry can fuse Bandwidth’s 911-based communications into their existing systems. Moreover, healthcare providers can make the most of 911 routing APIs for better communications.
Sinch is an excellent choice for adding calling and messaging features into native apps. It supports REST APIs to create easy integrations into Android and iOS apps. What makes Sinch popular among developers is its simple UI and quick setup.
Sinch offers A2P (Application to Person) messaging through programmable APIs. More than 50,000 developers use APIs from Sinch and there are more than 25 billion transactions executed annually through the platform. The global revenues from A2P SMS will exceed that of person-to-person, or P2P SMS, by 2022.
Sinch is easier to use and also relatively cheaper. The SDK solution from Sinch is comprehensive and eliminates the need for coding. Its support for native apps and REST APIs make it a good Twilio alternative.
When to Choose Sinch
Automobile enterprises can choose Sinch to enable embedded communications into cars, buses, trucks, and other vehicles.
Voxbone is a cloud-native, Tier-1 carrier with services spanning regulatory compliance in more than 60 countries. This helps make breaking into new markets and entering new international waters a little easier, as it comes with all the compliance and regulations in place.
Any app transmission to a carrier passes through aggregators. These aggregators connect the application with Tier-1 carriers keeping compliance with Cellular Telecommunications Industry Association (CTIA). In order to maintain such compliance aggregators, Voxbone charges handling fees for app data.
Some API providers bounce your application to several providers, increasing the cost and degrading the quality of transmissions. Voxbone offers data routing through fewer aggregators to lower the cost and remove lags in communication.
When to Choose Voxbone
If you are an enterprise looking to create collaborative technology for business operations, Voxbone is the right choice. It provides anonymous virtual phone numbers across 56 countries that enable remote work collaborations.
Agora.AI can be the perfect platform to integrate virtual tools into existing systems. It provides more robust WebRTC APIs and allows you to include video conferencing features into apps and web apps effortlessly.
The best part about Agora.AI is that it offers high-definition video calling facilities at attractive prices. In contrast to other providers’ varying calling and receiving rates, Agora.AI provides calls with a flat rate.
When to Choose Agora.AI
Agora.AI can help small businesses leverage social media chat integrations for better CRM. It’s an excellent option for startups to integrate AI and Machine Learning into social chats for better CX (Customer Experience).
Restcomm supports customer interactions with features like click-to-call and SMS with mobile push notifications. Additionally, it offers integrations of chatbots and real-time communication capabilities. You get to choose from communication solutions like APIs, SDK for voice, video, messaging, two-factor authentications, Call Queueing, Conferencing, and WebRTC.
When to Choose Restcomm
If you are looking to build a communication API from scratch, Restcomm is the best platform to offer a full-stack SDK solution.
We hope that you find these API integration alternatives useful. With a proper comparison of features, pricing, and compatibility with your software, it's easy to integrate exceptional functionalities into your software.
Published at DZone with permission of Hardik Shah. See the original article here.
Opinions expressed by DZone contributors are their own.