No Transparency, No Empiricism, No Agility
It's that simple.
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Empiricism is built by three pillars: transparency, inspection, and adaption. People used to talk about how to inspect and adapt, but they did not stress transparency.
As we know, however, you can't stand on a three-legged table when it's missing a leg.
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Transparency is important! No transparency, no data. How do we inspect and adapt? How do we have continuous improvement? We might as well be walking in the dark.
Why did we lose transparency?
Building transparency is not simple; it requires trust and courage from everybody on the team. People tend to get scared about breaking lousy news, so they hide it when something goes awry.
But whether this is good or bad news is irrelevant because it's all data. Good news is a sign you did something right, while bad news is a sign that something needs to change.
"We need to give each other the space to grow, to be ourselves, to exercise our diversity. We need to provide everybody space so that we may both give and receive such beautiful things as ideas, openness, dignity, joy, healing, and inclusion." -- Max De Pree
So, how do we get it back?
The leader of the team needs to take the lead to build transparency. He/ She builds trust by sharing first, and then encouraging the team to follow her lead. Remember, when transparency is built, everything will be shown under the light, so you should accept it as data to inspect and adapt, regardless of what it holds.
It's also important that as the leader, you stay true to your word about accepting the good with the bad. If you're quick to anger under the influence of 'bad' news, you can imagine that no one on your team will be eager to share anything but the 'good' with you from then on out.
The last thing we don't want is fake transparency, right? Because we might as well go back to walking in the dark.
Published at DZone with permission of Khoa Doan Tien, DZone MVB. See the original article here.
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