Using An Integrated IT Service Desk To Boost Your Business

DZone 's Guide to

Using An Integrated IT Service Desk To Boost Your Business

· DevOps Zone ·
Free Resource

One major focus of today’s business is to streamline operations in a way that allows for optimal efficiency. The old saying, “work smarter not harder” can very much be applied to IT due to the capabilities now offered through software and advanced infrastructure. Processes that may have once taken 24 hours to complete can now be done within a matter of minutes while simultaneously running other processes as well. One area that has benefited immensely in the world of streamlined IT is technology management.

The amount of devices available to businesses is continuously expanding, and as a result so is the need for software that effectively tracks all of the technology assets under a company’s belt. In other words, companies need a way to monitor all of the different servers, databases, applications, and storage in a cohesive manner. This task is made possible with the help of integrated IT management software built to allow companies to monitor all of their IT assets from one dashboard while still getting all of luxuries afforded by stand-alone management tools.

Make better business decisions

It’s difficult to make decisions regarding IT infrastructure without having a complete overview of your current systems. Stand-alone services seldom give companies a detailed look into their infrastructure because every asset operates independently of each other.

By using an integrated service, you’re able to get a comprehensive look at your entire infrastructure which enables you to make the best decision rather than a decision skewed due to a lack of available data.

Ease of use

Generally speaking, it’s much simpler to monitor a single item rather than a multitude of them. Managing 500+ devices can become extremely complex and difficult when each asset is managed by a different program.

Companies now have the option of investing in one unified integrated tool that paints a complete picture of all IT operations. This is especially beneficial for employees because now they only have to learn one monitoring system as opposed to 5 or 6. Integrated solutions were built for this exact purpose.

The more complex a system is, the more time is needed to learn and adapt to it. This is wasted time which results in lost productivity and low efficiency. That time is much better spent learning one unified dashboard that provides all of the information stand-alone services do with the added bonus of being able to correlate events across each individual IT asset.

Cost benefits

It’s impossible to ignore the financial advantages that are given as a result of integrated IT management. The more management tools used by one organization, the greater the associated costs will be when you’re using stand-alone services. Each individual tool will have a separate purchase price, warranty cost, maintenance cost, etc. Over time, this money adds up.

One integrated tool that manages a company’s entire IT infrastructure more than pays for itself with the reduced annual maintenance costs alone. Many companies are seeing their budgets shrink, and one of the first areas they attempt to save on is IT. Opting for an integrated IT service desk rather than using separate tools can be a great solution to help lower expenses.

A company’s technological infrastructure can help increase productivity or become a bottleneck. An integrated IT service desk simply makes sense for today’s business.


Opinions expressed by DZone contributors are their own.

{{ parent.title || parent.header.title}}

{{ parent.tldr }}

{{ parent.urlSource.name }}