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Westworld and the Importance of QA

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Westworld and the Importance of QA

Westworld is a great show with many plot twists. What I like most is the focus on QA. I’ve never seen a scenario where the stakes are higher for QA than Westworld.

· Agile Zone ·
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I am totally geeking out on the new HBO series Westworld. For those few who aren’t addicted yet, I’ll give you a brief synopsis.

The show takes place in an old west “amusement park” where rich people pay big money to live like a cowboy. The real draw of Westworld are the “hosts.” These are robots who are just like humans. They look human. They act human. It’s actually hard to tell the difference between the humans and the hosts.

Image titleDolores and Teddy, two of the hosts from Westworld.

All of these robots are controlled by a massive team of programmers that build the code to control the behavior of these robots — how they feel and what they say, what actions they take to push the narrative forward, etc.

It’s a great show with plenty of plot twists. Plu,s it features two all-time great actors, Anthony Hopkins and Ed Harris.

However, what I really like about the show is the focus on QA. When the show starts, we learn that the boss of Westworld is actually the “Head of QA.”Image title

Theresa Cullen, Westworld Head of QA.

Her name is Theresa Cullen and she is responsible for making sure there are no bugs in the software that controls the hosts. If there is a bug, it could ruin the experience for the guests in the park. Even worse, the host might try to harm a guest. After all, this is the wild west. Everyone is carrying a gun.

I don’t think I’ve ever seen a scenario where the stakes are higher for QA than Westworld. A lot can go wrong if there’s a bug in the code. In one of the episodes, a host goes missing. When the security team finds him, he crushes his own head with a boulder. It would have to be a pretty severe defect to make him do that to himself.

As someone who works in software testing, I love that Westworld is making people think about the importance of QA. For most people, QA is never really top of mind. We often take for granted that software applications work well. We only recognize the true importance of QA when an application breaks. That can be very frustrating for the person who relies on that app and potentially harmful to the company that makes the app. In fact, companies that experienced news-making software failures in 2015 saw an average stock price decline of 4%. Ouch! 

My hope is that Westworld will bring a more of a spotlight to the important work that QA people do every day. Of course, season one ended with a major software issue (I won’t spoil it if you haven’t watched yet). I can’t wait to see what enhanced QA measures are put in place in season 2 to overcome some of those “fatal” errors.

agile ,software testing ,quality assurance ,software development

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