The Benefits of Chatbots in Business Solutions. [Infographic]
Check out an infographic that showcases what chatbots are as well as types of chatbots and chatbot trends in 2018.
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Chatbots, often referred to as “Chat Robot,” are AI (Artificial Intelligence)-driven programs through which any user can Interact via Text or Voice Interfaces. The Interactions may include straightforward results like weather reports, the latest news from leading newspapers, or a more complex one can be to ask for help in troubleshooting his computer programs.
Chatbots work as a personal assistant and lives in many major chat applications like Facebook Messenger, Slack, Telegram, text messages, etc. The idea behind using chatbots is to simplify the process of finding out answers for some routine questions and to increase the Interactions between any user and software (business).
Instead of calling a taxi from the UBER app, you can directly request an UBER from the Facebook Messenger Bot.
Published at DZone with permission of Sourabh Nagar. See the original article here.
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