How Can APMs Help Software Teams Create Better User Experiences?

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How Can APMs Help Software Teams Create Better User Experiences?

APM tools provide a closer look at the performance of your application from the server-side. Find out why APM tools are essential!

· Performance Zone ·
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If a whole server becomes unresponsive, you need to know what kind of web activity caused it, and quickly. Application Performance Management, or APM, gives you this visibility, and more.

APM tools monitor and manage user experiences in software applications. Unlike crash reporting, which manages the detailed information on errors, APM tools surface problems on the server-side of your app.

It’s harder than ever to get visibility into the everyday workings of an application, which is why APM tools are an essential part of the development workflow.

You may also like: What Differentiates User Experience and User Interface?

What Is Application Performance Management (APM)?

There are many tools on the market designed to better understand the nuts and bolts of your application performance and usage.

Confusingly, APM is often used by vendors as an umbrella term for almost anything to do with user experiences, code performance, and application architecture. All this can make it difficult to know the differences.

There are usually two main ways APM tools collect and present data.

Code-Level Data

New Relic, AppDynamics, and CA Technologies are the typical APM tools for software developers. They use code profiling and transaction tracing to provide information on your application.

Metric-Based APM Tools

Some APM tools are metric-based, and most are designed as an early warning system for major outages. Although offering a deep level of detail on availability and performance, they seldom provide the why as they don’t offer code-level profiling or transaction tracing.

Application Performance Management tools that present data at a code level is the most comprehensive, however. APM tools collect billions of data points, so a well-rounded tool will not only tell you when your application is experiencing problems, it will tell you why.

APM brings detailed performance metrics for every aspect of your technology stack, in real-time. In short, it’s everything that a development team needs to resolve issues quickly and deliver a flawless software user experience.

What Questions Does APM Help You Answer?

Ensuring your application is up and running isn’t enough anymore. Slowdowns occur 10 times more frequently than crashes, so, it’s important to understand why as quickly as possible.

If you can’t see anything in your test environments, something else must be going on in production.

APM tools help your development team identify common application problems quickly:  

  1. Understand and drill down into the root-cause of any application issue immediately, including the exact line of code, function, database, or API call that are causing issues.
  2. Understand and compare the impact of your deployments on critical metrics such as changes to the Apdex scores, new errors introduced, regressed errors, and impact on performance.
  3. Track overall usage to help understand traffic spikes.

Who Is APM for?

Since APM is all about using data to understand why problems occur, and doing whatever it takes to deliver the best possible user experience, the whole team can benefit from APM. Using one centralized tool means the entire team has access to the same data and use it across the whole development lifecycle, from pre-deployment, production, and post-deployment.

Support teams give faster and better quality customer service.

Developers can manage the quality of their work with APM and deliver a better user experience.

Testers can conduct load testing and ensure consistency throughout the product.

Operations can monitor performance and ensure code quality before performance problems reach end users.

Product managers can use real-time data to get a tight feedback loop on how users are adopting new features.

Business leaders are able to trace key business transactions based on production application behavior. If there are any performance problems impacting business growth, they’ll know about it straight away. MTTR (Mean Time to Resolution) is reduced as performance issues are fixed faster.

Features and Functions of APM Tools

Application Performance Management tools gather a significant amount of data, but teams need actionable insights, not just reports. Here are the top features and functionalities that most APM tools will have to surface actionable data.

1. Full Stack Data

Understanding what is happening across your whole technology stack, whether microservices or monolithic, is incredibly helpful. It brings the whole team visibility and makes detecting and solving errors much easier.

2. Server Monitoring

Arguably most critical to APM tools is understanding the server story. Metrics like CPU and memory are important, but when monitoring the server-side of your app, high-level charts on which pages are performing poorly are more vital to developers. It’s the mechanism to understand what to improve.

It is also important to gather information on services like MySQL queries, Redis, or Elasticsearch.

Before you install any APM solution, you’ll need to know what’s involved in getting it set up, for example, if there is an agent and how much CPU it requires.

3. Transaction Tracing

Transaction tracing is the core part of APM and records a detailed view of a transaction. One of the biggest advantages of an APM tool is visibility into the causes of problems. APM tools use transaction tracing to understand and drill down into the root-case of any application issue immediately, including the exact line of code, function, database or API call that are causing issues. You should be able to see detailed information on the user, function calls, database calls, and external calls so you can troubleshoot performance problems faster. 

Tracing must have a low overhead, and should never slow down your application.

4. Deployment Tracking

How are your deployments affecting page load times? Everything is about the customer, so you want to make sure changes you make are not negatively impacting page performance. Almost 1/3 of software businesses count on their end-users to report these errors, so deployment tracking features alone can save many hours of development time.

Raygun correlates software errors to deployments

Raygun correlates software errors to deployments

A critical feature of Application Performance Management is to be able to understand and compare the impact of your deployments on page load times. An APM tool should be able to help you understand and compare the impact of your deployments on key metrics such as changes to the Apdex scores, new errors introduced, regressed errors, and the impact on performance.

5. Data Visualization

APM tools collect billions of data points every day, so an essential feature of APM is a way of presenting the data in an easy to use central dashboard. APM must display metrics like code level performance and errors so you can spot trends and correlate data points easily. Date and time filters are a must.

Custom dashboards are an even better feature for visualizing data so you can curate your own list of vital metrics. If you are responsible for the health of the system, you need to be able to produce a report that of the key areas you are interested in, not be clogged up with information about things that are outside your SLAs.

6. Intuitive and User-friendly UI

The rich data Application Performance Management provides has its downfalls if it’s not presented in an easy-to-digest format. Flame charts, averages, and helpful icons will help your team interpret data and navigate through the app to locate problems quickly.

7. Correct Language Support

Some tools are stack-specific, where others support many major languages.

8. Intelligent Alerting Functionality

An APM tool must have intelligent alerting like email notifications for when something is wrong. You can usually set alerting parameters around triggers in your application, for example, when thresholds or baseline are exceeded.

9. Integration Support

Integrations should distribute your APM throughout your technology stack. Most APM tools integrate with ChatOps, issue tracking software, and hosting service for a better error resolution workflow. Integrations with incident management tools like PagerDuty will add an extra layer of protection when your app is expected to have 100% uptime.

10. Real User Monitoring

While server monitoring and crash reporting are essential for functioning applications, APM tools traditionally don’t capture anything about the user. RUM specifically allows you to drill in to individual sessions, giving detailed information on the user.

Application Performance Management tools work with Real User Monitoring

Screenshot of Raygun’s Real User Monitoring

Real User Monitoring will help answer questions like:

  • Where exactly did a user encounter a slow loading page?
  • What caused the problem to happen to this user?
  • What was their journey path before encountering the problem?
  • Was their whole session poor or just a single page/view?
  • Was their device, connection speed or location a factor?

With crash reporting, real user monitoring and Application Performance Management tool working together, you can ensure that the data you are looking for is correct and that you are actually fixing the problem for the user quickly. Many software teams measure this as MTTR (Mean Time to Resolution) which can be reduced significantly with the right tooling in place.

11. Crash Reporting

Crash reporting and error tracking tools are a critical part of the APM strategy. Otherwise, you have no context about an error. Some APM tools offer a graph that shows error detection over time, but not enough diagnostic information for developers to solve an issue.

Application Performance Management tools work with crash reporting tools like Raygun

Screenshot of the error summary page Raygun Crash Reporting

Dedicated crash reporting tools, on the other hand, offer the full context of an error with a detailed before and after user journey, full stack trace, and local variables. When APM and crash reporting work together, you can also see which actions caused the error — all helping to save valuable time when replicating and deploying a fix.

APM, Crash Reporting, and RUM Work Together

When you add Application Performance Management to crash reporting and real user monitoring data, you start to build a very clear picture of how your software is acting for your customers. APM tools collect data and help you detect anomalies before they affect users.

If you already have an APM tool, you can get even more context on errors and resolve issues faster with Raygun Crash Reporting and Real User Monitoring. You can take a free 14-day trial here. 

Further Reading

Are These The Apps You're Looking For? - User Experience Design

You Need to Improve Your User Experience! Do You Copy?

UX Design Trends to Look For In 2020

application performance management, devops, monitor, monitoring, performance

Published at DZone with permission of Freyja Spaven , DZone MVB. See the original article here.

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