{{ !articles[0].partner.isSponsoringArticle ? "Platinum" : "Portal" }} Partner

What Makes a Great Operations Leader?

I've posted a few times about the posts by John Allspaw and this is another instance where I admire what he wrote and think it's worth quoting a few lines:

What are the attributes (other than technical ability/experience) that make a great VP of Technical Operations?

Some good quotes:

Great Ops leaders understand that enduring risk of service outage, failure, and degradation is necessary for evolving and enabling a business, so they don't avoid change, they instead build a straightforward and collaborative way for change (and the accompanying risk) to take place.

You want someone who is haunted by worst-case scenarios but doesn't allow them to paralyze the organization or technical evolution of an infrastructure. Leaders that I admire value solutions and remediation-finding over blame assignment and avoidance.

And, as for many other areas of life:

a great Ops leader is one that continually looks elsewhere for improvement, inspiration, mentoring, and guidance. This means that becoming a great Ops leader isn't an actual achievement, it's a never-ending process involving humility, which in turn means that lists of great Ops leader attributes will always be incomplete. :)

Published at DZone with permission of {{ articles[0].authors[0].realName }}, DZone MVB. (source)

Opinions expressed by DZone contributors are their own.

{{ tag }}, {{tag}},

{{ parent.title || parent.header.title}}

{{ parent.tldr }}

{{ parent.urlSource.name }}
{{ parent.authors[0].realName || parent.author}}

{{ parent.authors[0].tagline || parent.tagline }}

{{ parent.views }} ViewsClicks