What Will Work Look Like In The Future?

Nayaki Nayyar, President of Digital Service Management at BMC has a good idea. Before joining BMC, Nayaki was one of the leaders of SAP's cloud journey and prior to that she was observing and leading change initiatives at Valero and Shell.

The BMC Digital Workplace is a cloud-based service that redefines the future of work by transforming the digital workplace experience with employees at the center. This is critical since companies, and their employees, need to make the transition to digital.

The number one challenge is fragmented systems and the silos that have been built for decades preventing vision and transparency throughout an organization and stifling innovation. 

With automation and artificial intelligence (AI) becoming an increasingly important enabler of digital business, many employees are fearful about what that means for their careers and future as part of a human workforce. According to a 2017 study by BMC and Opinion Life, 40 percent of global workers fear that they won’t be able to keep up with the rate of change required by digital business. Furthermore, 88 percent of those surveyed place the responsibility for creating innovative cultures on their employers.

Responsive leaders recognize this imperative for change and plan for the future of work by evolving how services are delivered, with a people-centric approach that encourages and empowers employees to learn new digital skills. BMC Digital Workplace transforms the corporate culture to revolve around employees’ needs and gives them the tools and services needed to be successful in an era defined by disruption and change. The Brookings Institution predicts that millennials will comprise 75 percent of the workforce by 2025. To meet that influx of digital natives and their workplace expectations, organizations must adapt to create more open, collaborative, and purposeful human environments that enable employees to have the same consumer-oriented experience at work that they enjoy in their personal lives.

“The future of work will be built on transformative digital workplaces that engage and empower employees by placing them at the center of an increasingly-cognitive enterprise,” said Nayaki. “Companies that fail to prepare for a business landscape where artificial intelligence, machine learning, robotics, and automation redefine how we work will have difficulty attracting and retaining skilled workforces. Our BMC Digital Workplace solution increases the ability to deliver on those criteria by providing key digital workplace capabilities in the cloud or on-premise, all available via a single pane of glass that transforms the way we work.”

The BMC Digital Workplace enables IT, HR, Legal, facility management, and any other line-of-business groups to offer employees one-stop-shopping for the tools and information they need to do their work effortlessly. Combining native mobile apps and context and location-aware services, workers can find answers, request services, and ask for help with ease.

Creating a successful digital workplace requires giving employees access to the information, apps, and services they need without being dependent on someone else. A digital workplace strategy empowers employees with more efficiency, productivity, and self-sufficiency so they can focus on what matters most: delivering a great customer experience - the ultimate differentiator in the digital economy.

BMC Digital Workplace provides cost-benefits to the organization by reducing service desk call volume by as much as 67 percent with self-service IT. That frees up support teams to spend more time focused on business-critical issues and strategic initiatives. It also reduces recruiting and retention costs since digital workplaces will be deemed the "best places to work" by millennials that have grown up with technology and seamless integration.