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Why Businesses Should Move Communication Services to the Cloud

DZone's Guide to

Why Businesses Should Move Communication Services to the Cloud

Cloud telephony is a booming segment of the cloud space right now. Read up to see how you might eventually fit into this growing trend.

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The advancements in technologies and competitive services capacitate organizations with self-provisioning ability, elasticity and other dynamic capabilities that enable smooth functioning of their businesses. With the ever-expanding world of technologies that can be synced with various types of cloud solutions, it’s becoming fluidly possible to seamlessly integrate cloud with existing IT resources and data centers. This integration is enabling businesses to work anywhere, anytime; at home or while traveling.

Welcome to the world of CLOUD TELEPHONY. Cloud-based phone service offers you an opportunity to move out of the inconvenient zone created by using on-premise communication products and services.

Reduced downtime, reduced cost of calls, calls approaching the right person with professional voice prompts, reduced line rental, full access to complete staff, voicemails and a plethora of other benefits offered by cloud telephony makes it a must-have for every business.

It is much beyond just more features and flexibility. Let’s check out the practical insights of how telephony in the cloud can benefit your business instantly - all cost-effectively.

Cut-down on IT-Support Resources:

Communication services in the cloud cut-down the need for hiring additional permanent staff to support IT services of your business. No need to build on IT infrastructure. IT infrastructure can be streamlined and productivity of business can be enhanced with cloud-based communication.

Support voice services features can be easily configured without hiring the additional staff. Well, how is it possible? Quite easily, as cloud solutions offer simple and smooth web interface. In fact, users can handle features straight from their PCs or computers. It takes off the burden from the IT personnel shoulders. And they might even thank you for a change.

Global Workforce Connected on Same Platform:

At regional sites, branch offices or corporate headquarters - users can get connected everywhere. Workforce can stay connected all the time with intelligent call routing. It is ultimate solution for organizations seeking cost-effective and simpler ways to set-up business-demanding collaboration services such as video collaboration, voice, e-mail, and conferencing.  

Even on a bandwidth-constrained network customers and clients can connect and unite on any device, easily and simply. It enables to expand the reach of your business by connecting videophones, smartphones, desktop handsets, softphones and speakerphones anytime, anywhere.

Call Monitoring and Analytics:

Cloud telephony enables contact centers to enhance their productivity to a large extent. Just like activity on website can be tracked by google analytics similarly call monitoring supported by cloud agent can analyze agent’s productivity, call patterns, team efficiency and much more. Latest data released by Forbes states that by 2018, 62% of CRM Will Be Cloud-Based, and the Cloud Computing Market Will Reach $127.5B.

This rise is based upon the fact that cloud-based phone systems offer contact centers endless benefits such as analyzing agent’s performance in terms of campaign, skill, etc. Also, it helps to customize various parameters applicable to specific process/skill i.e. judged in terms of criterion that impacts the process performance the most. An automated approach helps to monitor, capture, and analyze desktop activity. It helps to identify opportunity for growth in processes and performance.

Also, secured data transmission is one of its specific traits. Some other benefits comprises lowering down of overhead equipment costs, predictable pay-per-user pricing which can be scaled up as your business grows, and also, access to single provider for troubleshooting and monitoring end-to-end user service. Above and beyond it also, ensures performance reliability, good call quality, privacy and creditability.

Conclusion:

Cloud phone systems have made it possible for the virtual workers to focus on the core functional areas rather than getting gripped in clunky functionalities of traditional business phone systems.

All pains concerning IT support and infrastructure get over with ‘Cloud Telephony’. No need to worry about losing the data, restoring a computer that has been crashed. Just an access to internet, from any location, at any time, 24/7/365 not only simplifies the business processes but also, saves time and money. With cloud-enabled phone system organizations can stay inclined to actual functional areas without any communications budget creep or getting gripped in any kind of heavy lifting.

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Topics:
cloud communication ,voip ,cloud

Opinions expressed by DZone contributors are their own.

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