As application and infrastructure complexity continues to increase, growing abstraction and dynamism creates challenges when monitoring your environment. End-to-end transaction tracing becomes not just ideal, but essential. Without this visibility, application performance issues become like trying to find a needle in a very expansive haystack. This is just one of the reasons Gartner has identified IT Operations teams as an important use case for application performance monitoring (APM) tools.
If you’re unfamiliar, Garter evaluates various solutions in a given industry and maps their features to specific use cases in this research they are persona. In their latest Critical Capabilities Report for APM, they’ve highlighted IT Ops as one of these vital use cases along with DevOps teams, application support, application development, and application owners.
How to Support IT Ops
Anomaly Detection, health rules, and alerting
Finding and responding to instances that fall outside of the norm in terms of application performance is indispensable for IT Ops. These anomalies need to be resolved in a timely manner to have a minimal effect on end-users.
However, there’s a careful balance that needs to play out. Setting static response time thresholds too low and your team will be inundated with alerts. On the inverse, setting them too high and your team will miss a lot of issues and as a result will anger a lot of users.
AppDynamics, on the other hand, has dynamic baselining — self-learning thresholds that understand your application load times fluctuate and acceptable response times change depending on overall usage. By capturing users’ business transactions, AppDynamics times specific users’ response times through their contact with the application. Viewing these times in aggregate help develop the standard and anything falling outside of this will be flagged.
Along with dynamic baselines, AppDynamics has integrations with all the key alerting tools you already use. Whether your team is standardized on PagerDuty, ServiceNow, VictorOps, or another tool, your team will only be alerting when there’s an actual issue.
Dynamic Flowmap and Dashboards
A key component to the visibility issue laid out earlier, is the ability to visualize your entire application environment. After all, how can you truly know which application interact with others unless you can see it in real-time?
Out of the box, AppDynamics creates a dynamic flowmap depicting your application, infrastructure, and other third-party interactions. If there’s a performance issue, the corresponding node will intuitively flag the problem and illustrate the affected nodes.
Along with your application flowmap, we know it’s important to monitor and communicate your applications’ health to a wider internal audience. Out of the box, AppDynamics delivers key performance metrics in a helpful sharable dashboard, however, you can also create customized dashboards so various teams can see the metrics that matter most to them.
IT Ops teams have more responsibility today than ever before. Instead of simply being employed to “keep the lights on”, maintaining optimal application performance is a large and daunting task as more and more businesses become software-defined. Tools that help resolve issues quickly and gain visibility into a complex environment can become a key partner in overcoming this obstacle.
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