Why Are Bug Tracking Tools so Important for Testing Teams?

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Why Are Bug Tracking Tools so Important for Testing Teams?

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We've got to keep track of these bugs!

We've got to keep track of these bugs!

Identifying bugs is one of the crucial phases in the software development lifecycle. Tracking the bug ensures quality assurance of software as well as eliminates the risk of post-release glitches. Addressing any software or an app plagued with bugs is the worst nightmare of the testers. Sometimes, the issues or discrepancies are so inconsequential that even the testers fail to track them.

You may also like: 6 Best Issue Management Software to Use in 2018

The job of a tester doesn’t end with identifying the bugs. It’s important to track its status, for example, whether it’s resolved or taken into development, or if it is duplicated by some other bug and a lot more. To streamline all these testing phases, testers often resort to the robust and effective bug tracking tool or system.

What Is a Bug Tracking System?

Testing software is one of the most crucial yet complex phases of the development lifecycle. With a bug tracking tool, the process of testing gets streamlined. It helps a tester to identify the potential issues and glitches (bugs) in the software (be it a product, a custom application, or any internal tool used by the company) and come up with practical solutions to ensure that the software meets the customer needs.

How A Bug Tracking System Helps Software Testers

Using a bug tracking tool comes with multifarious benefits for the testers. Here’s a look at them:

1. Ensure Quality Assurance

A flawless product with no functional glitches is always expected from a software development company. With a bug tracking tool, it’s become much easier to release a product in the market without any functionality issues. A bug tracking tool identifies issues in advance and ensures that the flaws are removed and bugs are fixed. The tracking system not only tracks the problems but also analyzes the made by the testers to fix a bug or an issue. The result is on-time delivery of an efficient product within the pre-allocated budget.

2. Accelerates Return on Investment (ROI) and Decreasing the Cost of Development

Unlike human tracking, bug tracking software can quickly identify the bugs and assign issues. It also helps tester easily recognize the repetitive issues and come up with a permanent solution. This way, the task of tracking is effortlessly streamlined while the tester can also concentrate on other important areas. Since tracking software can segregate the high priority issues from the minor ones, the development team can instantly focus on the high priority stuff, instead of wasting time on the insignificant issues. Such an approach augments the productivity of the development team while accelerating the return on investment.

3. Improves Connectivity and Teamwork

Modern-day bug tracking tool comes with the facilities of chat interfaces and emails notifications. It facilitates communication and improves connectivity among the team members. As a result, the right person for the bug fixing is quickly notified, so that he can address the issues immediately. With a centralized data system, a real-time report of the bug fixing process is generated, which can be further utilized in the future.

4. Identify Glitches in Advance and Understand Defect Trends

A bug tracking tool helps testers identify the issues much earlier and take action on a priority basis. On the other hand, human tracking can hardly achieve this in a short time span. As a result, the chances of the software release with the functional glitches are almost nil when you are running it through a bug tracking tool.

Another biggest advantage of a tracking tool is that the records of the bug fixing process are safely recorded in the centralized data system. It means, even after fixing the bug, you have a detailed list of the bugs, the process of fixing it and how long it actually took to fix a particular issue. Basically, the entire testing phase is recorded in the centralized data system which lets you keep a tab on the defect trends. It helps you stay careful in the upcoming production phases.

A robust bug tracking tool also comes with steadfast metrics that can be further used in the future to detect potential defect trends. Also, they can be used to evaluate whether the given solution is apt enough to address the issue.

5. Improves User Experience

A modern bug tracking system comes with a host of user-friendly features. It also helps end-users to report issues and bugs directly on the applications when they come across. At this phase, the common issues are analyzed thoroughly and it’s fixed through full-fledged product modification. Once done, the tool provides an automated response to the end-users in the form of notification and alerts to keep them stay abreast.

Last, but Not Least

Investing in a good and highly efficient bug tracking system, helps a company win a happy and satisfied customer base. First of all, with a tracking tool, it’s easy to notch up a bug-free product with zero glitches. It results in an efficient and more meaningful usage of the product. The result is, your customers get a reliable, trustworthy and highly recommended product.

With a streamlined bug fixing approach, the tracking tool ensures that the entire development process becomes absolutely hassle-free and reduce the cost of development as well as time. A defect management system not only eliminates the additional pressure but also improves the overall efficiency of the team.

A tracking system performs the following tasks regularly:

• Checking if there are any project fields with more problems than others.

• Monitoring platform issues.

• Addressing the feedback and suggestions from the QA team.

• Monitoring the hours of bug fixing.

Five Bug Tracking Tools That Are Performing Beyond Expectations in 2019

Among the top-performing bug tracking tools, these five have aced it.

  1. ReQtest: It allows the testers and developers to work together on the same plane to resolve bug issues by leveraging the “Agile board.” ReQtest comes with a separate bug module to report bugs.

  2. Airbrake: Airbrake helps in quickly locating the bug affected browsers, URLs, users, and so on. It uses a line of parameters, backtraces, and contextual info to identify the bugs. Identifying and managing errors have never been so seamless.

  3. Redmine: It’s essentially an open-source bug tracking system that also integrates SCM (source code management systems). It effortlessly identifies issues or bugs from a cross-platform environment. It’s basically a web application that requires Ruby to be installed in the system.

  4. Rational ClearQuest: An IBM product, Rational Clear Quest is a client-server based web application that effortless accomplishes the defect management process. As it can be integrated with a host of automation tools, you can expect an end-to-end and highly customized defect tracking system.

  5. LambdaTest: In recent times, LambdaTest is one of the most popular and reliable tools for bug detection. The biggest advantage of LambdaTest is that it can be effortlessly integrated with various third party project management tools, such as Github, JIRA, ASANA, Teamwork, Jenkins, and so on. As a result, it’s easier to push the issues from LambdaTest to third party project management tools in just a single click.

What a Software Development Firm Can Achieve by Investing in a Bug Tracking System

Investing in a high-end bug tracking tool can help a company to manage resources better and come up with easy and effective solutions quickly. The best part is that a bug tracking tool can be utilized in any form of development so that the result becomes more meaningful and productive.

Further Reading

How to Write Good Bug Reports and Gather Quality Metrics Data

Better Issue Tracking

bug tracking, bug tracking software industry insights, bug tracking software market, issue management, issue management software, issue trackers, performance, software testers, software testing

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