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Will Artificial Intelligence Replace User Experience Jobs?

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Will Artificial Intelligence Replace User Experience Jobs?

With the growth of AI and robotics, 70% of jobs in any field that is digital are predicted to be at stake. Let’s look at some factors that might influence UX.

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User experience is a niche field of design and is always in demand. With the digitalization of every other task and the exponential growth of smartphone users, this job has always been predicted to be a safer job for designers than other fields such as architecture, product design, and others.

With the growth of artificial intelligence and robotics, 70% of jobs in any field that is digital are predicted to be at stake. Let’s look at some factors that might influence white collared and creative jobs — specifically, the user experience profile.

1. Templatization

With the popularity of template design for websites, businesses are now more than happy to buy a readymade template for their websites, get it customized, and use it. This is cutting the scope of user experience, especially for websites. Going along, mobile app templates are in production, so that market is also in danger for UX professionals.

2. Personalization

With big data in place, each system or interface is going to be highly personalized for each user based on usages, location, internet speed, browsing history, personal choices, and more. Currently, UX professionals are in demand, as the design they propose based on the 80-20 rule is applicable to 80% of user groups. This will not be the case in the near future.

3. User Research

A major component of the user experience job is the user research activity. Professionals charge huge fees to collect data from users (either directly or indirectly) and analyze this data to understand users and thus make the product user-centric. This activity will be now automated in the coming years, as big data is promising. User personas will be automated and will be readily available through artificial intelligence.


Even though there seems to be a threat to the current UX technologies with the AI advancements, keep in mind that things evolve as surroundings change. There are always going to be unusual demands from the UX fields that a pre-configured system would be unable handle. Such demands can be catered by human minds only. Though initially, AI may make the UX demand slim, it will not curtain it totally.

UX will definitely need an upgrade. The professionals who will upgrade their skills to work with AI enabled systems will be the ones who survive for sure. There is no fight with the new trending system: we just need to understand it and we need to upskill ourselves to survive.

Designers will be expected to do more creative and strategy work than purely working on design. The professionals who are only limited to visual design have to really work hard to upskill themselves, as visual design is a dying field because the design will mostly be automated and templatized.

Of course, artificial intelligence will get rid of the mundane work. The mundane work in UX will also slow down, but some new areas of more intelligence and strategy will rise, and the professionals will need to evolve themselves to the new system. So, if you are a UX professional, you will need to start evolving yourself to survive this changing industry.

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user experience ,ai ,personalization ,robotics

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