xMatters Announces Updated Intelligent Communications Solution for Managing and Quickly Resolving IT Incidents
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New Technology Addresses Complexity of Dispersed Global Teams and Infrastructures
London, UK. - June 10, 2015 - xMatters, inc., a leader in communication-enabled business processes, today introduced innovative new functionality in the most advanced system for rapidly responding to IT incidents and reducing business downtime. The latest release of the xMatters platform is available globally today.
With the growing reliance on digital business processes, enterprises cannot afford business interruptions. According to a recent study conducted by Dimensional Research, businesses are disrupted within the first few minutes of an IT outage, and poor communications management means finding the right person to investigate the issue can take longer than resolving it.
xMatters' cloud-based platform is an award-winning intelligent cloud communications technology that enables IT teams to alert stakeholders to service disruptions, technical issues or other business interruptions, making communications more collaborative and efficient so problems can be resolved quickly.
With an increasing amount of IT infrastructure distributed globally across internal data centers and external providers, the need for follow-the-sun coverage and rapid collaboration when dealing with incidents has become critical. The new xMatters solution addresses the complexity of frequent changes to schedules and vastly improves collaboration capabilities, including consolidated views and reporting across monitoring applications. The technology facilitates effective two-way communications to the internal teams and external service providers responsible for a rapid resolution to incidents.
New functionality in the latest xMatters platform release includes:
Improved Scheduling: To better manage the unexpected, users now can easily adjust the on-call calendars so they don't skip a beat when someone is out sick, for example. Users also can view the on-call contact information for sub-groups to facilitate manual callout, and they can edit and view schedules using different time zones to see local dates and times.
Stronger Conferencing and Reporting Capabilities: The xMatters solution now enables up to 200 global users on conference bridges. Incident managers can view the attendees by name and skillset, and they can attach attendance logs to their incident reports with the click of a button. Conference bridge selections can now be saved in scenarios and accessed through both the web interface and mobile clients to pre-define collaboration processes using incident bridges.
Integrated Properties: New messaging capabilities allow a message sender to pull in data from integrated external systems to create messages with ticket and incident details. And, the data can be securely pulled from behind the firewall systems using the xMatters integration agent.
Strengthened Mobility Features: Android and Apple iOS apps now include repeating alert settings, conference bridge sections, a revised inbox and more.
To learn more about xMatters' new communications platform release, go to: https://support.xmatters.com/hc/en-us/articles/204335329-Spring-2015-Release-Overview.
Supporting Quote"Our customers face increasing complexity in their IT environments. After nearly fifteen years, we understand the complexities and sophistication required to solve these issues across multiple disciplines and geographies to address critical incidents," said Troy McAlpin, CEO of xMatters. "The new innovations found in our latest xMatters release directly address these complexities, enabling more rapid resolution times and ultimately a reduced impact to the business."
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