On October 1, 2013, HealthCare.gov was opened to the nation. As one of the more tangible aspects of the Affordable Care Act (aka ACA, Obamacare), the glitches it has experienced are getting lots of negative attention. It's been described as an "inexcusable mess" and a "disaster". I'm not going to discuss the merits of the ACA here. But as someone who spends every day building software, I think the criticisms of the HealthCare.gov application have been unfair. Here are a few reasons why we should cut them some slack.
Oct 16, 13